MHR 405 Study Guide - Final Guide: Hierarchical Organization, Organization Development, Conflict Management
Document Summary
Reasons for change, reasons for staying the same (satus quo) and reason for. 1. unfreezing: how do we stop doing the stuff that were doing that we don"t wanna do anymore. Chapter 8 there"s no essay question for case study. Chpt 9:types of power/influence (might be on case) Using labels from that onto case study what type of leadership teqniques could we use. Chpt11: 2 types of conflic (personal/structual) (4 types under personal and structual) Chpt13:luin example(change model) (3 step approach, driving forces, restraining or status qou) (used in exammm !! Communication: process by which information is exchanged between a sender and a receiver with a goal of reaching mutual understanding. Message: thoughts and feelings that the communicator is attempting to elicit in the receiver. Feedback: any information that people receive about their performance. Nonverbal communication: all elements of communication that do not involve words. Emotional intelligence: ability to recognize and manage emotion in oneself and others.
