MHR 523 Study Guide - Final Guide: Customer Service Training, Performance Appraisal, Instructional Design
12 Feb 2018
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Training: process of teaching employees the basic skills/ competencies needed to perform their current jobs {must be aligned with the org"s strategic plan} Different ways to train/learn: auditory, visual, kinesthetic, etc. Pay attention to the program w/ an eye towards the program"s impact on designated group members. Ex. reading level on manuals which are given to people whose first language isn"t english. Negligent training occurs when an employer fails to train adequately and an employee subsequently harms a third party. Orientation is the first step in helping the new employee manage the learning curve. Online onboarding systems that can be provided to new employees as soon as they. Accept their offer are more common to engage and accelerate employees. Development: term used when management want to prepare employees for a future job. Employee orientation (onboarding): procedure for providing new employees w/ basic background info on the firm and the job.
