MHR 711 Study Guide - Final Guide: Hostile Work Environment, Workplace Violence, Safety Management Systems
11 Dec 2017
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Chapter 8 - workplace violence, aggression, & harassment. Promise of job-related rewards: hostile environment sexual harassment without coercion or extortion (taking advantage) Improving interpersonal relationships in workplace (resolve problems: type iv violence committed by spouse or partner of the victim, managers and organizational decision makers must be educated, aware of programs that are available, allow for temporary accommodation. Prevention: organizational policies and programs, recognition, assessment, control. Risk factors for workplace aggression: occupational working with the general public (don"t always result in violence) Identify safety climate that need knowledge and skills improvement: task analysis. Identifying the jobs to be targeted for training: some training forms include basic safety orientation or seminar, person analysis. Identify gaps in performance (investigate training needs: behavior is considered to see whether performance meets desired standards, training design and delivery, training content, objectives. Statements regarding the knowledge, skill, and behavioral changes that trainees should acquire in the training program: trainer-the-trainer.
