MHR 711 Study Guide - Final Guide: Workplace Violence, Occupational Safety And Health, Ant-Zen

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Document Summary

Define and distinguish among violence, aggression, and harassment. Violence - an actual physical assault or threat of an assault. Aggression - behaviour by an individual or individuals within or outside an organization that is intended to physically or psychologically harm a worker and that occurs in a work-related context. Harassment - engaging in annoying or embarrassing conduct against a worker in a workplace; conduct that is known or ought reasonably to be known to be unwelcome. Identify the risk factors for workplace violence, and explain the idea of imminent risk. First overall risk factor is working with the general public. Imminent risk: short-term risk of violence occurring in the current situation. Assault cycle: model suggesting that violence occurs only after a period of escalation. Describe ways to reduce the risk of workplace violence. Type i violence (example taxi drivers) - committed by someone with no legitimate relationship to the organization, often while committing another criminal act.