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MHR711 Final Exam Notes.docx

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Human Resources
MHR 711
Danielle Lamb

MHR711 Final Exam Notes CHAPTER 7 *Psychosocial Model of Health: approach to the study of health that highlights the importance of both the social environment and psychological factors (i.e. family circumstances, social relationships, workplace) contribute to a person’s overall health Stressor: an objectively verifiable event that occurs outside the individual that has the potential to cause stress Stress: an individual’s internal response to, or evaluation of, stressors; often characterized by negative feelings of arousal General Adaptation Syndrome: the body’s way of gearing up for fight or flight Moderator: a variable that changes the relationship between two other variables Risk Factor: a variable that increases the negative effects of stress Buffer: a variable that protects people from the negative effects of stress Type Behaviour: action-emotion complex that can be observed in any person who is aggressively involved in a chronic struggle to achieve increasingly more in less time Negative Affectivity: a dispositional dimension reflecting persistent individual differences in the experience of negative emotion *Strain: the result of stress; it is classified into four categories of reactions: psychological, physical, behavioural and organizational Preventative Stress Management: an approach to managing stress in the workplace that emphasizes that the health of an organization and its employees are interdependent; encourages the reduction of stressors in the workplace as well as recognition and management of occupational stress and strain Primary Interventions: stress interventions that involve the reduction or removal of actual stressors Secondary Interventions: stress intervention techniques that focus on minimizing negative consequences once a person is feeling stress Tertiary Interventions: stress intervention techniques that are used to help those individuals who have not been able to effectively manage workplace stress and are now experiencing symptoms of strain Sexual Harassment: intentional, persistent, and unwelcome sexual conduct or remarks that occur despite resistance from the victim Distributive Justice: the perceived fairness of outcomes Procedural Justice: the perceived fairness of decision-making processes Interactional Justice: the perceived fairness of interpersonal treatment CHAPTER 9: Instructional systems design (ISD) model of training: a general model of the training process that incorporates needs analysis, training, design and delivery, and training evaluation, and notes the interdependencies among the three major component of the training process Needs Analysis: the initial stage of the training development process, intended to identify employee and organizational deficiencies that can be addressed with training and to recognize potential obstacles to the success of a training program Organizational Analysis: an analysis of the entire organization designed to examine its resources, strategy, and environment in order to assess the organization’s support for training Training Evaluation: a component of the ISD training model designed to assess the value added for individuals and organizations following the implementation of a training program Safety Climate: shared perceptions of the importance of safety in the workplace Job/ Task Analysis: a component of the training needs analysis process during which the jobs and specific job tasks that are in need of training are identified and studied Person Analysis: a component of the training needs analysis process during which individual employees’ behaviour is studied to identify gaps in performance Training Objectives: statements regarding the knowledge, skill, and behavioural changes that trainee should acquire in the training program Train the Trainer: programs designed to offer subject matter experts in various content areas skills in program delivery and communication WHMIS: Workplace Hazardous Material Information System; a legislated training program in the handling of potentially hazardous chemicals in the workplace that ensures Canadian workers recognize hazardous materials and are knowledgeable in emergency procedures following a chemical spill Close Call: a series of events that could have led to an accident but did not Lost-Time Injuries: i
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