MHR 721 Study Guide - Midterm Guide: Group Dynamics, Assertiveness, Getting To Yes
13 Apr 2015
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Document Summary
Con ict: the perfection, in an interdependent relationship of incompatible wishes, goals, attitudes, emotions or behaviours. Con ict resolution: the process of ending a disagreement between two or more people in a constructive fashion for all parties involved. **5 stages of negotiation: preparation and planning, de nition of ground rules, clari cation and justi cation, bargaining and problem solving, closure and implementation. Fox: a fox truly knows what is going on and deeply believes he deserves what he demands. Succeed because of their sharpness and even ruthless cruelty very arrogant and excited. Donkey: found in someone who has a predictable capacity for stubborn de ance and a large ego. Sheep: when you think that whatever you get is acceptable and when you easily accept the other parties" choices as your own. Prefers to agree with the other party to the negotiations rather than annoy or disappoint that person. You value the relationship more than the outcome of the negotiation.
