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[MHR 733] - Final Exam Guide - Everything you need to know! (24 pages long)

24 Pages

Human Resources
Course Code
MHR 733
Elizabeth Speers

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[MHR 733] Comprehensive Final Exam guide including any lecture notes, textbook notes and exam guides.find more resources at CHAPTER 1- The training and development Process Instructional system design (ISD) model of training & development Crew resources management (CRM) training: type of team training that focuses on communication & decision making to use all available resource e.g. people, info. & equipment - Use cognitive & interpersonal skills such as communication, problem solving - Has positive effect on attitudes, learning & behavioural changes on the job Performance management: process of establishing performance goals & designing interventions and programs to motivate and develop employees to improve their performance o Setting performance goals e.g. SMART goals- specific, measurable, attainable, relevant & Time frame - The key part of the process is a formal performance evaluation- standard rating of employee’s performance to reward them - A development plan for employees is also a critical component (activities and programs designed to help employees achieve their goals & improve performance) e.g. feedback to reveal strengths and weaknesses - Action Plan is also a component SMART- Specific, Measurable, Attainable, Relevant, Time Frame - Once SMART goals are set by employee and manager, it is important for managers to monitor employee performance & goals Role of Training and Development in Performance Management Process 1. Performance Expectations and Goals 2. Monitor Performance and Provide Feedback 3. Performance Evaluation and Consequences 4. All connects to Employee Training and Development Critical Component of the Performance Management Process is: Employee Training & Development Training: refers to formal and planned efforts to help employees acquire knowledge, skills & abilities to improve performance on current job Development: formal and planned efforts to help employees acquire knowledge, skills & abilities required to perform future job responsibilities Human resource development (part of a larger field of T&D): systematic & planned activities that are designed by organization to provide employees with opportunities to learn necessary skills to meet current & future job demands The Main Functions of HRD are: 1. Training and Development 2. Organization Development find more resources at
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