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Exam prep chap 10.docx

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Industrial Engineering
IND 303
Donald Tham

Ch 10 Performance Rating1Why has industry been unable to develop a universal conception of standard performanceBecause the performance rating is subjectively based entirely on the experience training and judgment of the work measurement analyst2Which factors enter into large variances in operator performancedifferences in inherent knowledge physical capacity health trade knowledge physical dexterity and training can cause an operator to consistently outperform3What are the characteristics of a sound rating systemaccuracy is the most important characteristicperfect consistency is impossible but rating procedures applied to different operators employing the same method that yield standards deviating less than 5 from the mean are considered adequateConsistency is important can correct for consistently high or low values but cant correct for inconsistenciesperformance rating should be done only during the observation of elemental times once reco
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