ITM 100 Study Guide - Midterm Guide: Business Process Reengineering, Transaction Processing System, Decision Support System

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Ron Babin

Document Summary

I nformation system: is an organized collection of people, information, business processes, and information technology, designed to transform inputs into outputs, in order to achieve a goal. Moore"s law: refers to the advancement of technology. It means that performance is improving (faster processors, better resolution, touch screens), and cost is decreasing. Information technology: the physical components (typically software, hardware, and connectivity) that make up the it portion of an is. The productivity zone: occurs at the intersection of people, processes, and technology. A successful is system integrates all three of these components to create business value. www. notesolution. com. Makes reports and monitors processes: dss (decision support system): provides analytical and visualization tools to support and enhance decision making and planning. Helps managers make data- based decisions: erp (enterprise resource planning): integrates and standardizes processes and centralizes and standardizes the storage and management data. Reduces duplications of processes and effort: crm (customer relationship management): builds customer portfolios to improve service.