ITM100 Notes for Exam

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Ryerson University
Information Technology Management
ITM 100
Ron Babin

pp. 6-27 (Chapter 1) Moores law, is that computer power (as measured by the maximum number of transistors in an integrated circuit) roughly doubles every 18 months. Moores law means more performance at decreasing costs Knowledge of work, which involves the discovery, analysis, transformation, synthesis, and communication of data, information, and knowledge Information system (IS) is an organized collection of people, information, business processes, and information technology (IT), designed to transform inputs into outputs, in order to achieve a goal o Enhance work, decision making, problem solving, communication and coordination Information System components o Input is items entered into a system to transform them into outputs Adding you friends contact information o Process a series of one or more steps used by a business to transform inputs into outputs Saving contact information into database o Output The end result of a process. Information is the result of the transformation of data. From an organizational perspective, the output of a process is a product or a service The alphabetized list of friends and their contact information you can access to do various tasks such as call, email etc. o Data is raw, unorganized facts List of friends who be interested in a leafs game o Information is processed/organized/transformed data that are useful Confirmed list of friends interested in a leafs game o Knowledge information plus human experience and judgement If enough friends agree, you may be able to get discounted group seats o Information Technology is the physical components-typically hardware, software, and connectivity-that make up the IT portion of an IS. Technology is the enable for process to perform the steps they were designed to accomplish Setting up a facebook group page so you friends can view the leafs game information such as time, place, price o Business processes a collection of people or organizations that have both an interest in an influence on the creation implementation, or operation of an IS A poll would be ask the friends which seats they would like to sit in and would rank the seats in order of preference. The friends can view which seat are has the most votes in real-time o People or organizations that have both an interest in an influence on the creation, implementation, or operation of an IS Comments are being added onto the facebook group to why they want to sit in those seats o Decision is a choice made from one or more alternatives to follow or avoid some course of action Based on the number of votes for seating, a decision is made o Business value is a positive return on the investment of resources created through the effective and efficient integration of an organizations people, information technology, and business processes You have efficiently coordinated your friends to select which seats sit and negotiated a group discount. IT is simply a collection of tools-hardware, software, and connectivity-that enable individuals or businesses to achieve their goals Productivity Zone: People, Process, Technology Internet has become an integral part of personal and business lives for the following reasons: communication, information, and commerce Communication generates business value by making it possible for professionals to share information both between themselves and with business partners Through World Wide Web (www), the internet has dramatically reduced the effort required to carry out both activities, (make information available and to find information in a timely manner). The ease of creating and distributing information also has the potential for Information overload, an absence of quality control means not all web sources are created equal Commerce, the buying and selling of goods E-commerce is the use of information systems, technology, and computer networks by individuals and organizations to create business value Business any organization with one or more people who: o 1.) Decide on commons goals to pursue o 2.) work together to locate and organize resources o 3.) create processes to achieve the desired goals Business environment is a complex of collected of political, economic, social, and technological factors that organizational leads must consider when making decisions regarding goals, organizational forms and the creation of business value Organizations rely on digital information to gain competitive advantage and to respond quickly to opportunities TPS (Transaction processing system) captures and processes transactions to make them available to the organization. A transaction is the exchange of something of value the business produces for something in return that the business values MIS (Management information system) through processing and reporting features, an MIS provides timely information to decision makers DSS (decision support system) provides analytical and visualization tools to support and enhance decision making and planning ERP (Enterprise resource planning system) integrates and standardizes processes , and centralizes and standardizes the storage and management data CRM (Customer relationship management) system integrates data collection, transformation, storage, and analysis of customer transaction data, including purchases, service requests, and other forms of customer contact Globalization mean that modern businesses use information technology to expand their market to customers around the globe, to find the lowest-cost- supplies regardless of location, and even create 24-hour business days by shuttling work across time zones and nations 10 forces identified by Freidman as responsible for flattening the world: o Collapse of the Berlin Wall 1989 o Netscape an early search engine allowing the general public to search the Internet o Workflow software using internet technologies to allow work to be done without human intervention o Open sourcing allowing online contribution and collaboration o Outsourcing allowing work to be divided between companies or locations, enabling them to be more efficient; the work is then integrated back to the assignment organization customer contact call centres are often outsourced o Off shoring allowing companies to take their operations to another location, which allows them to produce items better, faster, and cheaper o Supply-chaining using technology to streamline operations and provide products/services to market faster and cheaper o In sourcing allowing companies, small and large, to use outside firms to manage key operations on their behalf, thus allowing them to focus on core business o Informing the ability to find any type of information online o the steroids technology such as mobile phones, iPods, instant messaging, and voice over internet protocol (VoIP) pp 87-98 (Chapter 3) Business Strategy is a broad-based formula for how a business is going to compete, what its goals should be, and what plans and policies will be needed to carry out those goals Open systems model indicated that a business operates by transforming inputs into outputs and by constantly interacting with its environment Stakeholder is a person or entity, for example a government agency or a shareholder, that has an interest in an influence on how a business will function in order to success o May be external (in the environment) or internal (within the organizational boundary Organizational boundary, an open boundary allows a business to receive inputs and to produce outputs Advantages and Disadvantages of Functional, Decentralized, and Matrix organizational forms o Functional Advantages: Economies of scale through efficient use or resources, signification technical expertise found in the functional areas and clear chain of authority and communications within a function Disadvantages: Poor communication and coordination between functional areas, relatively inflexible or slow to respond to change in the business environment and employees may focus on functional area goals rather than organizational goals o Decentralized Advantages: Faster response and greater flexibility, greater communication and coordination between organizational units and greater development of breadth of managerial skills Disadvantages: duplication of resources and efforts across organizational units, technical knowledge not as in-depth
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