Chapter 1 ITM100 Test Bank.docx

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Ryerson University
Information Technology Management
ITM 100
Lin Ying Dong

Exam Name MULTIPLE CHOICEChoose the one alternative that best completes the statement or answers the question1 Data management technology consists of the 1 A detailed preprogrammed instructions that control and coordinate the computer hardware components in an information systemB hardware and software used to transfer dataC software governing the organization of data on physical storage mediaD physical hardware and media used by an organization for storing data2 An example of a business using information systems to attain operational excellence is 2 A the Mandarin Oriental hotels customerpreference tracking systemB Verizons Webbased digital dashboardC Apple Incs iPodD WalMarts RetailLink system3 The average number of tickets sold daily online is an example of 3 A input B feedbackC meaningful information D raw data4 The costs for firms operating on a global scale have been drastically reduced by 4 A networking technologyB investments in organizational complementary assetsC the rise of digital contentD the Internet5 Mary has just graduated from university with a degree in operations researchBased on her education Mary would be a good fit with a firm that sees information systems in primarily a 5 A liberal arts approach B behavioural approachC sociotechnical approach D technical approach6 The use of information systems because of necessity describes the business objective of 6 A competitive advantage B improved business practicesC survival D improved flexibility7 Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to 7 A modernize their information value chain B invest in complementary assetsC invest in technology D adopt a new business model8 Which main business function is responsible for maintaining employee records 8 A finance and accounting B sales and marketingC manufacturing and production D human resources9 The fundamental set of assumptions values and ways of doing things that has been accepted by most of a companys members is called its 9 A environment B atmosphere C culture D values10 The discipline that focuses on mathematical techniques for optimizing parameters of organizations such as transportation and inventory control is 10 A management science B utilization managementC operations research D MIS11 Margo works for a national consulting firmHer work takes place at the clients workplace Currently she has clients in both Montreal and FranceThe way in which Jean works is referred to as 11 A process shiftingB space shiftingC digital shifting D time shifting12 Robert has just graduated from university with a dual degree in economics and computer scienceBased on his education Robert would be a good fit with a firm that sees information systems in primarily a 12 A behavioural approach B liberal arts approachC technical approach D sociotechnical approach13 The hardware and software used to transfer data in an organization is called 13 A data and telecommunications technologyB networking and data management technologyC networking and telecommunications technologyD data management technology14 Jacob is a mid level manger in his insurance firmHe works in an office with ten other insurance agentsJacob is assigned the task to determine which word processor all of the office should adoptHe is dealing with a decision about14 A data management technology B computer softwareC computer hardware D change management15 A corporation that funds a political action committee which in turn promotes and funds a political candidate who agrees with the values of that corporation could be seen as investing in which main category of complementary assets 15 A organizational B managerial C social D governmental16 An example of raw data from a national chain of automobile stores would be 16 A 1 Toyota RAV4 sold March 3 2008 in Louisville KentuckyB 30 percent increase in Toyota RAV4 sales during September in KentuckyC an average of 13 Toyotas are sold daily in KentuckyD all of the above17 Which of the following would NOT be used as an input for an information system 17 A handheld computer B digital dashboard
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