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Ryerson University
Information Technology Management
ITM 100
Claude Sam- Foh

Chapter 1Organizationsa stable formal social structure that takes resources from the environment and processes them to produce outputsModelsDigital firmorganization in which nearly all significant business processes and relationships with customers suppliers and employees are digitally enabled and key corporate assets are managed through digital means Business processesrefer to the set of logically related tasks and behaviors that organizations develop over time to produce specific business results and the unique manner in which these activities are organized and coordinatedTime shiftingrefers to business being conducted continuously 247 rather than in narrow work day time bands of 9 am to 5 pmKey corporate assetsintellectual property core competencies and financial and human assets are managed through digital meansSpace shiftingmeans that work takes place in a global workshop as well as within national boundariesWork is accomplished physically wherever in the world it is best accomplished Business modelsdescribes how a company produces delivers and sells a product or service to create wealthCompetitive advantagewhen firms achieve one or more of these business objectives operational excellence new products services and business models customersupplier intimacy and improved decision makingSurvivalbusiness firms also invest in information systems and technologies because they are necessities of doing businessSometimes these necessities are driven by industry level changesInformation technologyconsists of all the hardware and software that a firm needs to use in order to achieve its business objectiveInformation systema set of interrelated components that collect or retrive process store and distribute information to support decision making and control in an organizationInformationdata that have been shaped into a form that is meaningful and useful to human beingsDataare streams of raw facts representing events occurring in organizations or the physical environment before they have been organized and arranged into a form that people can understand and useInputcaptures or collects raw data from within the organization or form its external environmentProcessing converts this raw input into a meaningful formOutputtransfers the processed information to the people who will use it or to the activities for which it will be usedFeedbackoutput that is returned to appropriate members of the organization to help them evaluate or correct the input stageComputerbased information systemsuse computer technology to process raw data into meaningful information there is a sharp distinction between a computer and a computer program on the one hand and an information system on the otherComputer physical device that takes data as an input transforms the data by executing stored instructions and outputs information to a number of devicesUsing information systems effectively requires an understanding of the organization management and information technology shaping the systemsInformation system creates value for the firm as an organizational management solution to challenges posed by the environmentInformation systems literacyencompasses an understanding of the management and organizational dimensions of systems as well as the technical dimensions of systemsComputer literacyin contrast focuses primarily on knowledge of information technology Management information systemstries to achieve this broader information systems literacyMIS deals with behavioral issues as well as technical issues surrounding the development use and impact of information systems used by managers and employees in the firmSenior managementmakes long range strategic decisions about products and services as well as ensuring fincial performance of the firmMiddle managementcarries out the programs and plans of senior managementOperational managementis responsible for monitoring the daily activities of the business
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