ITM 100 Study Guide - Corporate Governance Of Information Technology, Enterprise Resource Planning, Customer Relationship Management
16 Oct 2012
School
Department
Course
Professor
14
ITM 100 Full Course Notes
Verified Note
14 documents
Document Summary
How is can transform business: increase in use of wireless technologies, more company websites, more online shopping. What technological innovations are driving this change: cloud computing, mobile computing, online collaboration and social networking, location-based services, increasingly powerful data management and analytics. The role in is in business today: nearly all of an organization"s significant business relationships with customer, suppliers and employees are digitally enabled and mediated. What is an information system: a set of interrelated components that collect, process, store, and distribute information to support decision making, information systems conduct three main activities: Input: captures raw data from organization or external environment. Processing: converts raw data into meaningful form. Output transfers processed information to people or activities that use it. Information systems can aid in delivering: operational excellence, new products, services and business models, customer and supplier intimacy, improved decision making, competitive advantage, survival. Business vs. information systems process: business processes examples:
