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ITM100 Midterm Notes.doc

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Ryerson University
Information Technology Management
ITM 100
Ron Babin

ITM100 Midterm Notes Week 1s Readings (Chapter 1) Information systems are important in daily life Moores Law o Computing power roughly doubles every 18 months o Made by Gordon E. Moore and Carver Mead o Initially an observation of semiconductors o Led to introduction of PC, which lead to the rapid spread of World Wide Web (WWW) Information technology o Key enabler to all organizations, impacts all business disciplines o Collection of tools (hardware, software, connectivity) that enables individuals or businesses to achieve their goals Knowledge work o Involves discovery, analysis, transformation, synthesis, communication of data, information, and knowledge Information system o Organized collection of people, information, business processes, information technology, designed to transform inputs to outputs in order to achieve a goal Businesses design their information systems to leverage human ability to achieve business goals through timely and appropriate application of technology, and the timely delivery of appropriate and useful data, information, and knowledge People Proces Technolo s gy Productivity Zone Internet o Integral part of personal and business lives for communication, information, commerce Communication o Generates business value by making it possible for professionals to share information between themselves and with business partners o Provides newsgroups, chat rooms, bulletin boards, texting, email, instant messaging Commerce o Internet generates value by being an avenue for the buying and selling of goods E-Commerce o Use of information systems, technology, computer networks by individuals and organizations to create business value Impossible to be a fully function professional today and not use personal productivity tools or have a basic understanding of the internet Information technology knowledge can be a key contributor to success Cannot work effectively in only knowledge-intense profession today without superior systems Organizations use information technology to increase efficiency and reduce costs Business means an organization who: o Decide on common goals to pursue o Work together to locate and organized resources o Create processes to achieve desired goals Businesses primary goal is to generate economic value over a period of time Business environment is: o A complex collection of political, economic, social, technological factors that leaders consider when making decisions Organizations rely on digital information to gain a competitive advantage and to respond quickly to opportunities o Use Decision Support Systems (DSS) Provides analytical and visualization tools to support and enhance decision making and planning Enables managers to make data-based decisions and to discover new business opportunities through the use of its tools o Use Enterprise Resource Planning Systems (ERP) Integrates and standardizes processes, and centralizes and standardizes the storage and management of data Reduces costs associated with duplication of processes and effort Minimizes decision-making mistakes due to multiple versions of the same data, information, and knowledge o Use Transaction Processing Systems (TPS) Captures and processes transactions to make them available to the organization If a business cannot track its transactions, it will have no way of making decisions about the success or failure of its business processes o Use Customer Relationship Management (CRM) Integrates data collection, transformation, storage, and analysis of customer transaction data, including purchase, service requests, and other forms of customer contact Greatly increases the understanding of customers purchasing and service behaviors and needs Facilitates the timely and proactive management of customers IT has contributed to globalization on a social level
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