ITM 100 Study Guide - Midterm Guide: Quality Management, Scareware, Web Server

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Ron Babin

Document Summary

Impossible to be a fully function professional today and not use personal productivity tools or have a basic understanding of the internet. Provides analytical and visualization tools to support and enhance decision making and planning. Enables managers to make data-based decisions and to discover new business opportunities through the use of its tools: use enterprise resource planning systems (erp) Integrates and standardizes processes, and centralizes and standardizes the storage and management of data. Reduces costs associated with duplication of processes and effort. Minimizes decision-making mistakes due to multiple versions of the same data, information, and knowledge: use transaction processing systems (tps) Captures and processes transactions to make them available to the organization. If a business cannot track its transactions, it will have no way of making decisions about the success or failure of its business processes: use customer relationship management (crm)