ITM 102 Study Guide - Quiz Guide: Churn Rate, Management System, Enterprise Software

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Catherine Middleton

Document Summary

Minor fluctuations in retail sales for a product can create ________ inventory for distributors, manufacturers, and suppliers. It can cost six times more to sell to a new customer than to an existing customer. A firm"s crm is a network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers. If a manufacturer had perfect information about exactly how many units of product customers wanted, when they wanted them, and when they could be produced, it would be possible to implement a highly efficient just-in- time strategy. Inaccurate information can cause minor fluctuations in demand for a product to be amplified as one moves further back in the supply chain. Enterprise systems feature a set of integrated software modules and a central database that enables data to be shared by many different business processes and functional areas throughout the enterprise.