Business and Info Systems-Midterm Exam Question Answers!.docx

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Ryerson University
Information Technology Management
ITM 102
Carol Chauncey

1. Describe the market performance of one of the firms we have discussed in class, namely IBM, Apple, Microsoft, Google or Dell. Explain what this company does, how they make a profit (ie. what is their business model) and describe their products and services. Who do they compete with? Why would you invest in this company? If I was given the opportunity to invest $1000 (U.S.), in one of the five choices, I would mostly likely choose Apple. My reason is simple; Apple has by far the most succeeded and expanded in their years in business. It is widely recognized by many as a company that passed many obstacles in order to show the true colours of innovation and design. Apple dominates and has control of its market share in their sector; it is very creative with its products. One of their products, like the Mac pro laptops are very common and are a highly targeted tool and resource amongst teenagers and students that has spread and became utterly very popular. It seems as Apple, takes what it gets and uses it as a competitive advantage against its rivals in the market. They have spread out and taken over the Mp3 market with their latest invention of IPhone and IPods which have been very successful in the first run. They have targeted the teens as their age group and as a result it has come to generating a lot of revenue in its years of business to the general public. Apple is getting stronger by day and growing and shifting its ways to bringing back old and new friends as they sell their new products with improved features and out of this world design’s that fit our daily life needs and make it much easier and beneficial in the long run. As the new generation is into the technology, it has brought high demand for its effective products, which has greatly impacted its overall performance in the marketplace. Everyday Apple is thinking of great new ideas and ways that will help their customers and keeping in mind the interests and needs of its valuable customers all the way. Knowledgeable workers and customers have been a key asset and main contributor to its profits and company image. Apple is at a good standing as of now compared to other companies and competitors and looks like it will be very successful in the upcoming approaching months and future as it takes in to account adults and other age groups in its hands as it introduces more of what Apple has to offer. Personally, I think apple is in the creative leader when it comes to technology and applications, where would the world be without apple thinking of out of this world ideas that we now use each and every day. Thus, if I had $1000 (US), I would definitely invest it all into Apple. 2. Describe the benefits of working in a team. Give examples of different types of teams and different team roles. Describe some skills that members might contribute to teams. Describe the stages of team development. To be successful in complex varied environment, organizations hire talented knowledge-enabled professionals who work primarily as individuals. Organizations tap into the collective power of teams with a more diverse and complimentary set of: Skills, Knowledge, and Expertise. Most organizations succeed through a blend of individual and team effort. A team of the right people, working in an aligned fashion, in the right direction, will be greater than the sum of its parts. Large complex IS projects and tasks can only be accomplished with teams, sometimes hundreds of people, scattered across the organization and around the world. There are 6 types of teams; Independent, Natural work project, project, functional, cross functional, virtual. Everyone does the same task. Work from one team member has little or no direct impact on other team members. Team roles are Action oriented: Shaper, Implementer, Completer- Finisher, people oriented- coordinator, team worker, resource investigator, cerebral roles: Plant Monitor-evaluator, specialist. Stages of team development are Forming- attempt to define goals, storming – conflict emerges, norming- compromising and cooperating, performing: Group members work toward goals, adjourning – termination of duties and reduction of dependence. 3. Describe what a structured, semi-structured and unstructured decision might be, and give an example of each. For each decision type, describe “who” (i.e. the role of the person) might be making the decision and what kind of data would be required to support the decision. A decision is a choice about actions to take (or not take) in a given decision. A structured decision is one that can be programmed; it is routine or repetitive. The person making the decision is the one making the decision based on one’s own interests, there is not a lot of data required to support the decision because the decision is clear.A semistructured decision is one that involves some uncertainty or doubt about the outcome of it. You base your decisions based on information from others, i.e. if your choosing elective courses you would ask a friend what they are taking. The choice is not easy and involves some thinking to arrive at the best decision. An unstructured decision is one that involves a significant amount of uncertainty about the outcome associated with a choice. Information systems are important because they help reduce uncertainty by providing information to decision makers. In an unstructured decision one may have to carry out extensive thinking about all the options the individual has and the possible benefits and drawbacks to each option and carefully make a decision. It’s important to make the right decision. 4. There are a number of types of IS that are widely used in creating business value. List and describe the five types of information systems. For each information system describe how it creates business value and provide an example. There are a number of types of IS that are widely used in creating business value: Transaction Processing Systems (TPS),Management Information Systems (MIS),Decision Support Systems (DSS),Enterprise Resource Management (ERP) Systems, Customer Relationship Management (CRM) Systems. Transaction Processing System Capture and process transactions to make them available to the organization. This creates business value by enabling a business to efficiently and accurately track the transactions that are at the heart of all business activities. Captured transaction data can then be used to support decision making. Management Information System Provide timely information to
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