• Application programming interface (API) 72: A set of routines, protocols, and tools for building software
• Application service provider (ASP) 77: A company that offers an organization access over the Internet to
systems and related services that would otherwise have to be located in personal or organizational
• Associate (affiliate) programs 82: Businesses can generate commissions or royalties from an Internet site.
• Banner ad 82 : Small ad on one Web site that advertises the products and services of another business,
usually another ebusiness.
•Brickandmortar business 85: A business that operates in a physical store without an Internet presence.
• Businesstobusiness (B2B) 84: Applies to businesses buying from and selling to each other over the
• Businesstoconsumer (B2C) 85: Applies to any business that sells its products or services to consumers
over the Internet.
• Clickandmortar business 85: A business that operates in a physical store and on the Internet.
• Clickthrough 82: A count of the number of people who visit one site and click on an advertisement that
takes them to the site of the advertiser.
• Clickstream data 82: Exact pattern of a consumer's navigation through a site.
• Consumertobusiness (C2B) 86: Applies to any consumer that sells a product or service to a business over
• Consumertoconsumer (C2C) 86: Applies to sites primarily offering goods and services to assist
consumers interacting with each other over the Internet.
• Cookie 82: Applies to sites primarily offering goods and services to assist consumers interacting with each
other over the Internet.
• Cybermediation 81: The creation of new kinds of intermediaries that simply could not have existed before
the advent of ebusiness, including comparisonshopping sites such as Kelkoo and bank account
aggregation services such as Citibank.
• Digital Darwinism 67: Organizations that cannot adapt to the new demands placed on them for surviving in
the information age are doomed to extinction.
• Digital divide 70: When those with access to technology have great advantages over those without access to
technology.Digital wallet 87:
• Disintermediation 79: Occurs when a business sells directly to the customer online and cuts out the
• Disruptive technology 67: Occurs when a business sells directly to the customer online and cuts out the
• Ebusiness model 83: The conducting of business on the Internet, not only buying and selling, but also
serving customers and collaborating with business partners.
• Ecommerce 78: The buying and selling of goods and services over the Internet.
• Egovernment 91: Involves the use of strategies and technologies to transform government(s) by improving
the delivery of services and enhancing the quality of interaction between the citizenconsumer within all
branches of government.
• Emall 85: Consists of a number of eshops; it serves as a gateway through which a visitor can access other
• Eprocurement 88: The B2B purchase and sale of supplies and services over the Internet. • Eshop (estore, etailer) 85: A version of a retail store where customers can shop at any hour of the day
without leaving their home or office.
• Electronic bill presentment and payment (EBPP) 87: System that sends bills over the Internet and provides
an easytouse mechanism (such as clicking on a button) to pay the bill.
• Electronic catalogue 88: Presents customers with information about goods and services offered for sale,
bid, or auction on the Internet.
• Electronic cheque 87: Mechanism for sending a payment from a chequing or savings account.
• Electronic data interchange (EDI) 87: A standard format for exchanging business data.
• Electronic marketplaces (emarketplaces) 84: Interactive business communities providing a central market
space where multiple buyers and suppliers can engage in ebusiness activities.
• Encryption 89: Scrambles information into an alternative form that requires a key or password to decrypt
• Extranet 74: An intranet that is available to strategic allies (such as customers, suppliers, and partners).
• Financial cybermediary 87: Internetbased company that facilitates payments over the Internet.
• Financial EDI (financial electronic data interchange) 87: Standard electronic process for B2B market
• Hypertext transport protocol (HTTP) 70: The Internet standard that supports the exchange of information
on the WWW.
• Information reach 71: Refers to the number of people a business can communicate with, on a global basis.
• Information richness 71: Refers to the depth and breadth of information transferred between