ITM 102 Study Guide - Final Guide: Unified Communications, Business Process Management, Gantt Chart

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Vikraman Baskaran

Document Summary

Information system- a set of interrelated components that collect, process, store and dit. Information to support decision making and control in an organization. Complementary assets- assets required to gather value from a primary investment. Information systems and transforming business- increase use of web sites, sifts in media and ads, new laws. Internet has drastically reduced costs of operating on global scale. Strategic business objectives of is- operational excellence, new products/services/business models, customer/supplier intimacy, improved decision making, competitive advantage and survival. It enhances business processes- increases efficiency of existing processes and enables new processes that can transform the business. Business processes: sales and marketing systems/manufacturing and production systems/ Transactions processing systems- perform and record daily routine transactions. Management information systems- provide reports on firms current performance. Decision support systems- use external information from tps(transaction processing system) and mis(management information systems) Executive support systems- address non routine decisions requiring judgement, evaluation and insight.