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Information Technology Management
ITM 301
Vikraman Baskaran

Chapter 1- Information Systems in Global Business Today The Role of Information Systems in Business Today (1.1) How information systems are transforming Businesses? - Everything is becoming more online What is new management Information Systems? - Continual change in technology management and use of technology - In technology area, 3 interrelated changes 1.) Emerging Platform 2.) Growth of online software as a service 3) Growth in cloud computing - Managers use social networking to make faster decisions web 2.0 - Social media is where work gets done Globalization Challenges and opportunities: A Flattened World -The world is flat, internet has greatly reduced the economic and culture advantages of developed countries The Emeging Digital Firm - Business relations are digitally enabled o Customers o Employees o Suppliers - Responds to their environment more rapidly (24/7- time shifting, global workshop- space shift) - Business Process o Tasks and behaviours that organizations develop over time Hiring employees, creating a marketing plan Strategic Business Objectives of Information Systems - IT is the foundation for business in 21 century - Growing interdependence btwn a ability to use IT and its ability to use information to implement corporate strategic and achieve corporate goal o Business Firms invest heavily in IS to achieve 6 strategic objectives 1.) Operational Excellence 2.) New Products, service, and Business Model 3.) Customer and supplier intimacy 4.) Improved decision making 5) Competitive Advantage 6) Survival 1.2 Perspectives on Information Systems IT consists of all the hardware and software that firm needs to use in order to achieve its business objectives What is information System? - Set of components (interrelated) that collect (or retrieve), process, store and distribute information to support decision making and control in organization - Information- data that has been shaped into a form meaningful and useful to humans - Data-raw facts - Four activities in an information system produce the info that organizations need to make decisions, control operations, analyze problems and create new products o Input- captures or collects raw data o Processing- converts it into meaningful form o Output- transforms into a form people can use o Feedback- evaluate or correct Dimensions of Information Systems - To fully understand IS, you must understand the broader organization management and information technology dimensions of systems and their power to provide solutions to challenged ( Informed Systems Literacy) - Computer Literacy- focuses on knowledge of IT - Organizations - Key elements of an organization are its people, structure, business process, politics and culture - Rely strongly on IS - - Upper levels consist of white collar professions - Lower consists of operational personel - Senior management- makes long-range strategic decisions about products and services and ensures the financial performance of firm - Middle Management- carriers plan and program of SM - Operation Management- resp for the daily activities - Knowledge Workers- design products/services and create new knowledge for the firm ( engineers and scientists) - Data Workers- assist with paperwork at all levels (secretaries) - Service Workers- Produce the product - Each organization has a unique culture, or fundamental set of assumptions, values, and ways of doing things, that are accepted by most of its members. Management - Make sense, make decisions and solve problems - Be leaders Information Systems - Tools managers use to cope with change - Computer hardware: The physical equipment and computing devices used for input, storage, processing, output, and telecommunications - Computer software: The detailed, preprogrammed instructions that control and coordinate the computer hardware components - Data management software: The software governing the organization of data on physical storage media - Networking and telecommunications technology: Hardware and software used to link the various pieces of hardware and transfer data from one physical location to another; a computer network links two or more computers together to share data, such as files, images, sounds, video, or share resources, such as a printer. - Data management technology- software governing in physical storage media - Network- links two or more computers together - Interent- global network of networks - Intranets- internal corporate networks 1.3 Complementary Assets: Organization Capital and the Right Business Model - Organizational and managerial dimensions of information systems can help us understand why some firms achieve better results than other - Business firms need to change how they do business before they take advantages of IT - Complementary Assets: required to derive value from a primary investment - Organizational and managerial capital- investment in organization and management 1.4- Contemporary Approach to IS - IS systems can be divided into technical and behavioural approach - IS are sociotechical- require social, organization investments to make them work o Technical Approach- emphasizes mathematically based models to study Computer Science- establish theories Managment Science- developing models for decision making Operations research- mathematical techniques Behavioral Approach Development and long-term maintenance of IS Issues include strategic business integrations, designs, How groups and organizations shape the development of systems Approach of this textbook: Sociotechnical Sytem Optimal organization performance is achieved by jointly optimizing both the social and technical systems in production
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