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Information Technology Management
ITM 407
Candace Grant

Compulsory Question 1: ICT professionals have a responsibility to the public, as outlined in the SEI Code of Conduct. What could we do as ICT professionals to address section 1.07? Give an example to support your answer.  “ICT professionals shall act consistently with the public interest. In particular, they shall, as appropriate:  1.07 consider issues of physical disabilities, allocation of resources, economic disadvantage, and other factors that can diminish access to the benefits of software.” As ICT professionals we have a duty to act with the interest of the public and so we must provide easier solutions for those with disabilities. Disabilities can hamper the style of living for those individuals, so it is best to provide to those short comings. If a person who has trouble viewing websites due to terrible vision than an ICT professional can provide an audio enabled box on their websites which would describe the images and read the text allowing the user to hear everything being displayed by the website. Those who are paralyzed but are able to move their hand can use keyboards to have their texts turned to speech which would enable communication between individuals. Those with restrictive hand movements can use auto-text facility which can save long sentences into abbreviations so the user doesn’t have to type too much. *add stuff like tutorials *like free stuff is available for poor *trial / maybe cheap notebooks tho thats more hardwar Compulsory Question 2 Case Analysis: the Chemco Case page 165 of the text. The ethical issue: is it right that the ICT professionals were relieved that the software was not seen as a cause of the accident? The ICT professionals should not be relieved that their system was not seen as the cause of the accident because if they had built a proper a system that was aware of human error than the accident would have never occurred. Chemco’s plant operated for 18 months without a problem. Management wanted to reduce overhead costs, which lead to more automation. By using expert system that automated production runs, they improved throughput and lowered costs by the average. Things should have been done differently at this plant unlike other plants because it was located in a major city which was within a densely located region. The primary stakeholders involved in this case are the operator, Chemco, software developers and the people who died. The operator was affected the most because he has to live with guilt and sorrow of his simple mistake that caused three people to die and nine were seriously injured. Not only that, a lot of damage was incurred to the community and to Chemco which would cost millions to repair. Chemco will also be affected negatively because of the bad publicity and the costs they will incur from this incident. The software developers are affected negatively because their reputation will be ruined and they might have a difficult time finding jobs. The people who got injured are also affected badly because they might be scarred or disabled for life. The secondary stakeholders involved are management, other workers, families of the dead and the community. 1 Chemco is wrong to blame only the workers involved in the night shift for the explosion and not their automated system. It is obvious the fault is in the system. The system should have been able to recognize the dangers of certain chemicals being mixed. The company was too focused on lowering costs and so the system had just gotten too automated to the point where the operator could not control it. Chemco should place some blame on itself and the system rather than the night shift staff because they were the ones that did not realize the significance of human error. Chemco could do things differently at its other plants to never let an accident like that happen again. Chemco should update the system where it double checks every time with the operator about a major activity. It should also be able to recognize the problems of certain chemicals being mixed together and stop it. More safety is required around the plant, Chemco should implement safety drills and teach its employees to operate faster to control a situation. The fire brigade should have been alerted of the severity of the problem through certain switches that would let them know what kind of emergency it is. Primary: Community, Production Worker, Software developers, dead//njured Secondary: Other workers, management, Families of the dead Question 3 - Computer Crime Case – Entrapment on the Internet Case: Under an alias,
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