ITM 410- Final Exam Guide - Comprehensive Notes for the exam ( 66 pages long!)

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Aziz Guergachi

Document Summary

Lack of flexibility (cid:862)buffers(cid:863) of ti(cid:373)e (cid:862)buffers(cid:863) of inventory. Business processes: respond to a business objective, oriented toward a customer, create value (have a deliverable, are constituted by a sequence of activities, cross organizational/departmental boundaries, have partners, are repetitive, are measurable. How processes work (2 of 2: every process and every person in the organization has customers, external customers. Internal customers: every process and every person in the organization relies on suppliers, external suppliers. Nested processes: nested process, the concept of a process within a process. The supply chain view (1 of 5) the supply chain view (2 of 5) Supply chain process: supply chain processes, business processes that have external customers or suppliers, examples, outsourcing, warehousing, sourcing, customer service, crossdocking. Operations strategy (1 of 3: operations strategy, the (cid:373)ea(cid:374)s (cid:271)y (cid:449)hi(cid:272)h operatio(cid:374)s i(cid:373)ple(cid:373)e(cid:374)ts the fir(cid:373)"s (cid:272)orporate strategy a(cid:374)d helps to build a customer-driven firm.