Chapter 8 – Managing IT Project Delivery
1. What are the important project dimensions that influence inherent implementation risk?
Project size – the larger the size the more risk
Experience with the technology – project risk increases when project team and company are
unfamiliar with the technology
Requirements volatility – the nature of the task fully and clearly defines what is required of
project outputs. Requirements are difficult to determine and tend to evolve throughout the
project; outputs are fixed.
2. What is the difference between what people expect and what often happens at system
Performance dips and then exceeds. See figure 8.2 , p. 314
How well IT and business deal with cutover crises separates successful companies
3. Portfolio Risk – Why do project portfolios drift out of alignment with business strategy?
projects are usually conceived and financially justified one at a time not as a group
See figure 8.3 for risk and return distribution for a portfolio of projects.
4. What are the classical project phases
Analysis and design – determines the requirements for developing a new system or adapting a
SW package or in-place system
Construction – Once requirement, costs, a