INT 907 Study Guide - Final Guide: Nonverbal Communication, Active Listening, Chronemics
11 May 2018
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Module 7 Notes – Non-Verbal Communication
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¦ NON-VERBAL*COMMUNICATION*
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¦ THE*POWER*OF*NON-VERBAL*COMMUNICATION*(LIST*OF*FACTS)*
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¦ TYPES*OF*NON-VERBAL*COMMUNICATION*
7*Classes*of*Non-verbal*Sign*
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¦ INFLUENCES*OF*NON-VERBAL*COMMUNICATION*
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Therefore, we need to take care in our interpretation of nonverbal cues. As a listener, we
should employ these strategies:
o Active listening
o Wait and watch – look for consistency
o Look for multiple triggers, e.g., other interactions in the group!
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¦ GIVING*FEEDBACK*
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¦ GUIDELINES*FOR*GIVING*FEEDBACK*
Being*clear*and*concise*–!
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Focusing*on*behavior,*not*the*person,*and*on*behavior*that*can*be*changed,*avoiding*
generalizations!;!!
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Document Summary
The power of non-verbal communication (list of facts) Influences of non-verbal communication: hairstyle, clothing, cosmetics and fragrance. Therefore, we need to take care in our interpretation of nonverbal cues. As a listener, we should employ these strategies: active listening, wait and watch look for consistency, look for multiple triggers, e. g. , other interactions in the group. Practicing feedback skills will help you communicate effectively, improve your team meetings, and improve interactions with team members and others. However, many of us have difficulty with giving feedback if it is not praise. So, let us focus on giving feedback in situations where you are offering constructive feedback, i. e. to support a person who you care about or are invested in. Constructive feedback cannot be given unless you ensure you have a clear understanding of the situation and person and is conducted in an atmosphere of caring and support.
