INT 907 Study Guide - Final Guide: Communication, Body Language, Active Listening
11 May 2018
School
Department
Course
Professor
1
Module 6 Notes – Dialogic Communication
!
¦ Dialogic(Communication(
o Dialogue!is!reciprocal!conversation!between!two!or!more!entities.!(
o Essential!in!this!definition!is!the!reciprocal!nature!of!the!exchange,!with!a!genuine!interest!
in!establishing!a!common!understanding(
o The!first!and!most!difficult!task!of!dialogue!involves!parking!the!ego!and!listening!with!an!
open!spirit!...!expanding!one's!understanding!becomes!more!important!than!being!right!or!
getting!one's!point!across!...!dialogue(is(a(communication(skill(essential(to(achieving(a(
consensus(decision.!
o dialogic!styles!emphasize!“mutual!respect!and!caring!between!or!among!individuals!as!well!
as!for!the!processes!and!outcomes!of!the!team”!(p.!250).!!
o dialogue!or!dialogic!communication!in!a!team!is!relational.!!
o It!advances!the!discussion!by!building!on!the!ideas!that!have!come!before!towards!the!
team’s!desired!end!goal,!while!also!advancing!respect!and!understanding!of!team!member!
relationships.!
o The(goal(of(dialogue(is(“finding(common(ground,”!versus!the!goal!of!debate,!which!is!
“winning”!the!conversation!
¦ COMMUNICATION(SKILLS(IN(TEAMS(
o what!skills!do!team!members!need!to!use!in!order!to!develop!this!positive!and!productive!
dialogic!
communication!style?!
o Dawkin’s(Skills(&(Strategies(–(for(effective(interaction:(
1. Listen!first,!ask!questions!later!
2. Active!listening!
3. Body!language!
4. Don't!interrupt,!etc.!
o Mind!Tools!Strategies!!
If!your!message!is!too!lengthy,!disorganized,!or!contains!errors,!you!can!expect!the!
message!to!be!misunderstood!and!misinterpreted.!Use!of!poor!verbal!and!body!
language!can!also!confuse!the!message.!
Barriers!in!context!tend!to!stem!from!senders!offering!too!much!information!too!
fast.!When!in!doubt!here,!less!is!oftentimes!more.!It!is!best!to!be!mindful!of!the!
demands!on!other!people’s!time,!especially!in!today’s!ultra-busy!society.!
Asking!the!right!question!is!at!the!heart!of!effective!communications!and!
information!exchange.!
By!using!the!right!questions!in!a!particular!situation,!you!can!improve!a!whole!
range!of!
communications!skills:!for!example,!you!can!gather!better!information!and!learn!
more;!build!stronger!relationships;!manage!people!more!effectively!and!help!
others!to!learn,!too.!
o Some!of!the!questioning!techniques!found!on!the!mind!Tools!website!include:!
Open!and!closed!questions!
Document Summary
If your message is too lengthy, disorganized, or contains errors, you can expect the message to be misunderstood and misinterpreted. Use of poor verbal and body language can also confuse the message. Barriers in context tend to stem from senders offering too much information too fast. When in doubt here, less is oftentimes more. It is best to be mindful of the demands on other people"s time, especially in today"s ultra-busy society. Asking the right question is at the heart of effective communications and information exchange. Funneling (starting with general questions, and then homing in on a point in each answer, asking for more and more detail at each level) Rhetoric: lumsden & lumsden"s 4 overall communication skills, assertiveness. Being forthright about your wants and needs while still considering the rights, needs, and wants of others: using responsible statements, confirmation, appropriateness. Examples of influencing skills that provide a range of skill.
