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2 Pages
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Department
Information Technology Management
Course Code
ITM 100
Professor
Ron Babin

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Chapter 3
Tim hortons vs. starbucks effienct vs. music, lounge
Canadian tire vs walmart familiy, Canadians vs everyone, cheap prices
Business org and processes
# of diff task need to be coordinated to deliver product/ service therefor comp
Michael porter
Teache at Harvard business school
Prof of strategy
5 forces how difficult to be profitable
Buyers = customers
Substiyation = diff brands of coffee, tea
New entrants = noew business
Suppliers
It help comm. w/ suppliesr (erp)
Ict/ crn comm. w/ customers
Use tech to lockin customers go w/ one and stick with it = make difficult to
subsitiute
Stokeholders ppl, group hoo have interest in enterprise, business operations
cutomers, creditors, suppliers, employers, gov (collect taxes from employers),
shareholders
has interest and influence on how business will function
can bexternal/ internal relative to business
Org boundary
Tps focus on customer
Erp = suppliers?
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Description
Chapter 3 Tim hortons vs. starbucks effienct vs. music, lounge Canadian tire vs walmart familiy, Canadians vs everyone, cheap prices Business org and processes # of diff task need to be coordinated to deliver product/ service therefor comp Michael porter Teache at Harvard business school Prof of strategy 5 forces how difficult to be profitable Buyers = customers Substiyation = diff brands of coffee, tea New entrants = noew business Suppliers It help comm. w/ suppliesr (erp) Ict/ crn – comm. w/ customers Use tech to lockin custome rsgo w/ one and stick with it = make difficult to subsitiute Stokeholdersppl, group hoo have interest in enterprise, business operations cutomers, creditors, suppliers, employers, gov (collect taxes from employers), shareholders has interest and influence on how business will function
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