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5 Pages
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Department
Information Technology Management
Course Code
ITM 100
Professor
Ron Babin

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Should Canadian businesses outsource and offshore IT services?
A lot of outsourcing happens in India
Adv cheaper
Takes away jobs
IT programming, running help desk, answering phone call
Business processing could be printed in Mexico and mailed to Canada sears bill
We live and compete in a global market place
Able to keep up with rivals Speed of service
Should be adaptable to envir
Working w/ products and services dont know
Train to learn how to learn
Understand globalization and the role
Offshore IT services
In application, development, and maintainance
Traditional if s
Putting software and hardware
Market growing at 21%
Consulting
R&D
Systems integration
Application, dev, maintainance
Overall market about $157 B
Traditional (help desk, network harwarde software, maintainance)
Helps keep cost down
www.notesolution.com
Business process outsourcing growing at 49%
Call centre (ex)
Banking = big
Insurance = big sunlife insurance outsrouce to IBM
Travel & hospitality
Auto manufacturing
Finance and Acc can hire to do this
India dominates the ITO market
In 2005 india deliversed $10 B in exported IT services
2007 india estmates $18 B for exported IT services
Nasscom predicts that India will grow at ~ 14% faster than overall market
India CAGR (compound annual grwouth rate) = 39%
Why india for ITO and BPO
- forllow the sun by 24 work on everywhere in the world
India dominates the IT outsoucing global market
India will grow its BPO and IT enabled BPO servicer
Perpetual 24 hour
Location attractiveness and timezone
India opposite time as NA
India compares favourably with nearest
Location attractiveness infrastructure, country risk, time zone
Ppl attractiveness china = manufacturing, quality , cost, tyoe of skills, English lang
Risks, skills, supply chain processing?
Wage arbitrage = low cost has been key driver for ITO and BPO growth in India
Indian enry levelsoftware dev = $6600/ yr
www.notesolution.com

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Description
Should Canadian businesses outsource and offshore IT services? A lot of outsourcing happens in India Adv cheaper Takes away jobs IT programming, running help desk, answering phone call Business processing could be printed in Mexico and mailed to Canada sears bill We live and compete in a global market place Able to keep up with rivals Speed of service Should be adaptable to envir Working w products and services dont know Train to learn how to learn Understand globalization and the role Offshore IT services In application, development, and maintainance Traditional if s Putting software and hardware Market growing at 21% Consulting R&D Systems integration Application, dev, maintainance Overall market about $157 B Traditional (help desk, network harwarde software, maintainance) Helps keep cost down www.notesolution.com
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