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3____

10 Pages
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Department
Information Technology Management
Course Code
ITM 100
Professor
Ron Babin

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Chapter 4
ICT ex: Blockbuster going out of business b/c of Netflix
Value Chain- sells something putting val into raw material
oConnected series of activities adds val to firms
otransaction - exchange of goods or services (value) between two or more
parties
oPrimary activities - production and distribution of the org products/
services create business value for the org and customers (obtaining raw
materials, creating the new product)
oSupport activites
organization conducts to support the creation of business value
Firm infrastructure (which we will call administration)
Technology development
Human resource (HR) management hire, fire
procurement
around money (finance and accounting)
oInbound logistics include activities such a raw material procurement and
warehousing
oOperations activities required to create a product/ service and make it
available to marketplace
oOutbound logistics involve warehousing and distribution of finished goods
oMarketing and sales investigates what customers need and products/
services to meet their needs
oCustomer relationship management (CRM) provides the tools to service
customers better
oAdministration and finance systems are aimed at automating and
optimizing administrative processes to reduce costs and ensure efficiency
oHuman resources is responsible for recruiting, hiring, training and
compensation
oTechnology development supports the value-creating activities of the
organization such as Intranet
www.notesolution.com
oRaw materials necessary for the product or service are acquired in the
procurement process
oInfo tech no org can operate w/out IT
oMONEY, PPL, TECH are support functions pg 133
oShares make profit
oMark up water + coffee =
oSomething delivered/ exchanged funds b/ 2 parties
oSupport activities sales, admin,
oOrg val cahin sum of primary and support
oApple looks at what they’re good at and outsource dont manufaction 
apples core competency and activates can purse gain competitive adv
oEx: beer store, Ryerson admin process, purchasing apple iPod
oBuy yeast, use water, pay tax b/c primary resource is 2cents worth of water,
containers, put everything in tub and then ship it to store, sell when hot and
dry, looks at stock
oJust in time manufacturing when you order they make it
oReverse logistics getting things for you
o (inputs processes outputs)
www.notesolution.com
IT governance who decides, what do they decide
Risk management compliance and control power fails, all org need to anticipate
and plan and org if something breaks
Info systems- make more efficient
oFunctional info systems acc, hr, manufacturing, supply chain
Keeps track of acc transactions (how much money in/ out) : Quickin
hrIS supports activates related to managing employees of org
connected to accounting IS
acc and finance related sources and uses of capital (shares, borrow
money) beg resources
acc debit/ credit
manufacturing IS how many bags, how much weight (sugar cane)
processes and activities, subways
marketing IS CRS, customers net worth, how we sell to them, how
makes decisions and how they buy our products
www.notesolution.com

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Description
Chapter 4 ICT ex: Blockbuster going out of business bc of Netflix Value Chain- sells something putting val into raw material o Connected series of activities adds val to firms o transaction - exchange of goods or services (value) between two or more parties o Primary activities - production and distribution of the org products services create business value for the org and customers (obtaining raw materials, creating the new product) o Support activites organization conducts to support the creation of business value Firm infrastructure (which we will call administration) Technology development Human resource (HR) management hire, fire procurement around money (finance and accounting) o Inbound logistics include activities such a raw material procurement and warehousing o Operations activities required to create a product service and make it available to marketplace o Outbound logistics involve warehousing and distribution of finished goods o Marketing and sales investigates what customers need and products services to meet their needs o Customer relationship management (CRM) provides the tools to service customers better o Administration and finance systems are aimed at automating and optimizing administrative processes to reduce costs and ensure efficiency o Human resources is responsible for recruiting, hiring, training and compensation o Technology development supports the value-creating activities of the organization such as Intranet www.notesolution.com
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