ITM 102 Study Guide - Midterm Guide: Adaptive Server Enterprise, Ibm Global Services, Chief Privacy Officer

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Catherine Middleton

Document Summary

Itm 102 business information systems (part 1) Chapter 1: information systems in global business today. Strategic business objectives of information systems: operational excellence, new products, services, and business models, customer and supplier intimacy, improved decision making, competitive advantage, survival. A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization. How does it enhance business processes: increasing efficiency of existing processes. Automating steps that were manual: enabling entirely new processes that are capable of transforming the businesses. Gartner group analysts view of crm: it s a concept, not a technology, customer service as the new marketing. 311 in san francisco: changing government service delivery, implementing new processes. Formal organizational unit responsible for information technology services. Often headed by chief information officer (cio: other senior positions include chief security officer (cso), chief knowledge officer (cko), chief privacy officer (cpo)