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Study Guide

ITM 102- Final Exam Guide - Comprehensive Notes for the exam ( 53 pages long!)


Department
Information Technology Management
Course Code
ITM 102
Professor
Franklyn Prescod
Study Guide
Final

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Ryerson
ITM 102
FINAL EXAM
STUDY GUIDE

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Chapter 1
The Grocery Store of the Future: Look at the Kroger
Largest U.S. supermarket chain by revenue and the second largest general retailer (after
Walmart)
Sensors note arrival
Data collected over time (customer shopping patterns, purchase transactions, staffing
levels, store layouts) help predict what is likely to happen
Temperature sensors to monitor cold food storage temperature changes
Online ordering service: Click List
Speeds up ustoers’ regular trips
Mobile app
Technology eliminating problem of long checkout lines for customers
Grocery business is competitive and low margin
Customer loyalty is critical
Systems for easier shopping is a competitive advantage
Challenges show why information systems are essential
Used leading-edge information systems to:
- Shorten checkout lines
- Reduce food spoilage costs
- Make customer buying experience more pleasant and convenient
Recap
Problem
- Limited facility capacity
- High customer expectations
- Intense competition
- Low Profit Margins
Solutions
- Information systems to improve checkout experience
- Temperature sensors to issue alerts
- Online ordering service (Click List)
- Mobile shopping app
Information System
- Management
- Organization
- Technology
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How Information Systems Are Transforming Business
Changes in technology and new innovative business models have transformed social life and
business practices
- Mobile phones
- Smart phones
- Tablets
- Online social networks (Facebooks, Twitter etc.)
Where customers, suppliers, colleagues can be found
Online shopping has led to more FedEx & UPS deliveries
Businesses are using information technology to sense and respond to:
- Rapidly changing customer demand
- Reduce inventories to lowest possible levels
- Achieve higher levels of operational efficiency
Depending on Just in time (JiT) inventory to reduce overhead costs and get to market faster
Social networking used to connect employees, customers, and managers worldwide
Recap
- Mobile digital platform
- Systems used to improve customer experience, respond to customer demand, reduce
inventories, and more
- Growing online newspaper readership
- Expanding e-commerce and Internet advertising
- New federal security and accounting laws
What’s New i Maageet Iforatio Systes
1. IT Innovations
- Cloud computing
- Enabling entrepreneurs and innovative traditional firms to create new products and
services, develop new business models, transform daily conduct of business
2. New Business Models
- Netflix
- Apple iTunes
- Amazon
3. E-commerce Expanding
- Changing how firms design, produce, and deliver products and services
- Social networking sites are the new face of e-commerce in the 21st century; they sell
services
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find more resources at oneclass.com
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