ITM 102- Final Exam Guide - Comprehensive Notes for the exam ( 89 pages long!)

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Document Summary

Input output ie atm machine: set of activities/steps, manufacturing and production, assembling product, sales and marketing, identifying customers, finance and accounting, creating financial statements, human resources, hiring employees. Digital firm: organizations that have enabled core business relationships with employees, customers, suppliers, and other external partners through digital networks. Management information systems (mis: serve middle management, provide reports on current performance based on tps data, gives answers to routine questions, ie green: go, red: stop, little analytical capability. Enterprise applications: systems for linking enterprise, execute business processes across the firm. Supply chain management (scm) systems: communicating with suppliers light bulbs, shares info about orders, production, inventory, etc. Customer relationship management )crm: provide info to coordinate all the business processes dealing with customers, sales, marketing, customer service. Intranet internal network accessible by employees only: extranet company websites accessible by vendors and supploers.