ITM 410 Study Guide - Midterm Guide: Rolex, Small Batch Whiskey, Costco

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Helen Chen

Document Summary

Chapters 1, 3 from the om, supplement a (break/even) Chapters 4, 10, 11 from generic business processes (pages: 62-64, 108-110) are optional. Problems will include: productivity ratio calculations, break-even, make or. Operations management: systematic design, direction, and control of processes that transforms inputs into services and products for internal & external customers. Process: any activities that take one or more inputs (customers, materials, land etc) , transforms them and provides one or more outputs for its customers (goods, services) Operation: group of resources performing all or part of one or more processes. Interrelated series of processes within firms that produces a service or product to the satisfaction of customers. Supply chain management: synchronization of a firm"s process with those of its suppliers and customers to match the flow of materials, services and information with customer demand. Highlights the importance of 3 mainline functions of any business.