ITM 410 Study Guide - Midterm Guide: Industrial Engineering, Organizational Effectiveness, Radical Change

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Aziz Guergachi

Document Summary

Chapter 3 process maps / process strategy. No rights or wrongs context is everything. The appropriate tools and technique to describe, document and analyse a process depends on. Many many techniques for describing and documenting process. Business process modelling is a means of representing the steps, participants and decision logic in business processes. A drawing that shows a sequence of steps or activities from beginning to the end of a process. A road map for how to get from here to there. Help a team come to a common understanding of a process. Educate the team on the steps in the process. Find unnecessary or redundant steps in the current process. Look in more detail at the current methods being used in each part of the process. Identify the supplier and customers of the process ( both internal and external ) Step 2: clearly define the area of the process under consideration.