MHR 405 Final: Chapter 11 - part 1 of 3

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Sathy S.Sritharakumar

Document Summary

269-284): conflict in the workplace : part 1. Is conflict good or bad: conflict is a process in which one part perceives that its interests are being opposed or negatively affected by another party, negative outcomes. Weakens team cohesion (when conflict is within team: positive outcomes. Able to control emotions and create the best outcome. Emerging view: task vs. relationship conflict: task (constructive) conflict. Parties focus on the issue, respect people with other points of view. Try to understand logic/assumptions of each position: relationship conflict. Focus on personal characteristics (not issues) as the source of conflict. Minimizing relationship conflict: goal: encourage task conflict, minimize relationship conflict, problem: relationship conflict often develops when engaging in task conflict, three conditions that minimize relationship conflict during task conflict: Build trust at beginning, make sure to understand members. Know members to then understand and support them. The conflict process model: sources of conflict.