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MHR 405 Study Guide - Myers–Briggs Type Indicator, Carl Jung, Presenteeism

Human Resources
Course Code
MHR 405
Robin Church

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Lecture 4
MHR 405-Chapter 2
Motivation: The forces within a person that affect his or her direction, intensity and persistence of
voluntary behaviour
Ability: The natural aptitudes and learned capabilities required to successfully complete a task
Competencies: Skills, knowledge, aptitudes, and other personal characteristics that lead to superior
Role Perceptions: The extent to which people understand the job duties (roles) assigned to or expected
of them
Organizational Citizenship Behaviours (OCBs): Various forms of cooperation and helpfulness to others
that support the organizations social and psychological context.
Counterproductive work Behaviours (CWBs): Voluntary behaviours that have the potential to directly or
indirectly harm the organization
Presenteeism: Attending scheduled work when one’s capacity to perform is significantly diminished by
illness or other factors
Personality: the relatively enduring pattern of thoughts, emotions, and behaviours that characterize a
person, along with the psychological processes behind those characteristics.
Figure 2.1
Figure 1.2
Figure 2.2 Explained

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Lecture 4
Relatively enduring pattern of thoughts, emotions, and behaviours that characterize a person, along
with the psychological processes behind those characteristics
External traits observable behaviors
Internal states thoughts, values, etc. inferred from behaviors
Some variability, adjust to suit the situation
Influenced by Nature
Heredity explains about 50 percent of behavioral tendencies and 30 percent of temperament
Minnesota studies twins had similar personalities
Influenced by Nurture
Socialization, life experiences, learning
Personality stabilizes throughout adolescence
Executive function steers behaviour guided by our self-concept
Five-Factor model (FFM): The five abstract dimensions representing most personality traits:
conscientiousness, agreeableness, neuroticism, openness to experience, and extroversion
Conscientiousness: A
personality dimension
describing people who are
careful, dependable, and self-
disciplined (Below is also part
of emotional Stability)
Motivational components
of personality
Strongest personality
predictors of performance
Neuroticism: A personality dimension describing people with high levels of anxiety, hostility, depression
and self-consciousness
Extroversion: A personality dimension describing people who are outgoing, talkative, sociable, &
Linked to performance in sales and management
Related to social interaction and persuasion
Effective in jobs requiring cooperation and helpfulness
Openness to Experience
Linked to higher creativity and adaptability to change
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