MHR 405 Study Guide - Nonverbal Communication, Emotional Contagion, Interactive Media

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Robin Church

Document Summary

Communication: the process by which information is transmitted and understood between two or more people. Emotional contagion: the nonconscious process of catching" or sharing another person"s emotions by mimicking that person"s expressions and other nonverbal behaviour. Figure 1. 2 functions of communicating through social media. Paralanguage or vocalics: characteristics of speech speed, pitch, intonation, pauses, overlapping. Kinesics: body movements - facial expressions, gestures, posture. Proxemics: use of space arrangement of objects and bodies. Media richness: a medium"s data-carrying capacity, that is, the volume and variety of information that can transmitted during a specific time. Persuasion: the use of facts, logical arguments, and emotional appeals to change another person"s beliefs and attitudes, usually for the purpose of changing the person"s behaviour. Information overload: a condition in which the volume of information received exceeds the person"s capacity to process it. Wikis: collaborative web spaces where anyone in a group can write, edit, or remove material from the website.