MHR 405 Study Guide - Midterm Guide: Social Cognitive Theory, Balanced Scorecard, Ryerson University

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Organizational Behaviour and Interpersonal Skills
G. Raymond Chang School of Continuing Education - Ryerson University
Midterm Test Hint List
Introduction to OB:
Why study OB
Open Systems
Triple-bottom-line philosophy
OB anchors
High-Performance work practices
Organizational Learning perspective
Behaviour, Personality & Values:
Values in the workplace
Values congruence
Values and individual behaviour
Personality characteristics
Three ethical principles
Individualism & collectivism
Uncertainty Avoidance
Power Distance
Caveats About Cross-Cultural Knowledge
Diversity of Canadian Cultural Values
Perceiving Ourselves & Others:
Perceptual Process model
Perceptual Organization and Interpretation
Attribution process
Internal vs external attribution
Self-serving bias
Fundamental attribution error
Other perceptual effects
Self-fulfilling prophecy
Improving self-awareness
Categorical thinking
Employee engagement
Maslow’s needs hierarchy
Four Drive Theory
Expectancy Theory
Learned Needs Theory
Schedules of reinforcement
Behavior modelling
Social Cognitive Theory
Balanced Scorecard
Sources of Feedback
Equity Theory
Teams and informal groups
Team Effectiveness Model [all elements]
Team development model
Team building
Advantages/disadvantages of teams
Team cohesion
Team norms
Social loafing
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