MHR 405 Study Guide - Midterm Guide: Social Cognitive Theory, Balanced Scorecard, Ryerson University
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27 Nov 2017
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CMHR405
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Organizational Behaviour and Interpersonal Skills
G. Raymond Chang School of Continuing Education - Ryerson University
Midterm Test Hint List
Topics:
Introduction to OB:
➢ Why study OB
➢ Open Systems
➢ Triple-bottom-line philosophy
➢ Globalization
➢ OB anchors
➢ High-Performance work practices
➢ Organizational Learning perspective
Behaviour, Personality & Values:
➢ MARS
➢ Values in the workplace
➢ Values congruence
➢ Values and individual behaviour
➢ Personality characteristics
➢ Three ethical principles
➢ Individualism & collectivism
➢ Uncertainty Avoidance
➢ Power Distance
➢ Caveats About Cross-Cultural Knowledge
➢ Diversity of Canadian Cultural Values
Perceiving Ourselves & Others:
➢ Perceptual Process model
➢ Perceptual Organization and Interpretation
➢ Attribution process
➢ Internal vs external attribution
➢ Self-serving bias
➢ Fundamental attribution error
➢ Other perceptual effects
➢ Self-fulfilling prophecy
➢ Improving self-awareness
➢ Stereotyping
➢ Categorical thinking
Motivation:
➢ Employee engagement
➢ Maslow’s needs hierarchy
➢ Four Drive Theory
➢ Expectancy Theory
➢ Learned Needs Theory
➢ Punishment
➢ Schedules of reinforcement
➢ Behavior modelling
➢ Social Cognitive Theory
➢ Balanced Scorecard
➢ Sources of Feedback
➢ Equity Theory
Teams
➢ Teams and informal groups
➢ Team Effectiveness Model [all elements]
➢ Team development model
➢ Team building
➢ Advantages/disadvantages of teams
➢ Team cohesion
➢ Team norms
➢ Social loafing
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