MHR 405 Study Guide - Midterm Guide: Organizational Commitment, Fundamental Attribution Error, Affective Forecasting

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Published on 3 Mar 2015
School
Ryerson University
Department
Human Resources
Course
MHR 405
Professor
Sample Midterm Exam – CMHR 405
February, 2013
ANSWER KEY
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the
question.
1) Eastern University performs a daily computer search to identify any media articles about the university or
its faculty. Administrators use this information to determine how the public reacts to university activities. In
knowledge management, searching for articles and other external writing about the organization is mainly a
form of __________
a) knowledge acquisition
b) communities of practice
c) organizational unlearning
d) knowledge sharing
2) Motivation affects a person's ______________ of voluntary behaviour.
a) direction, intensity, and persistence.
b) antecedents, consequences and reinforcers.
c) size, shape and weight.
d) aptitudes, abilities, and competencies.
3) Which of these factors directly influences an employee's voluntary behaviour and performance?
a) Motivation
b) Role perceptions
c) Uncertainty avoidance
d) Motivation and role perceptions
4) You have just hired several new employees who are motivated, able to perform their jobs, and have
adequate resources. However, they aren't sure what tasks are included in their job. According to the MARS
model, these new employees will likely __________
a) emphasize the utilitarianism principle in their decision making.
b) have lower job performance due to poor role perceptions.
c) have high job performance because they are motivated and able to perform the work.
d) have a high degree of differentiation according to Holland's classification of occupations.
5) Generous sick leave policies are known to __________ .
a) increase employee lateness
b) improve organizational citizenship
c) increase absenteeism
d) increase voluntary turnover
6) Most employees in the social services department of a provincial government have frequent interaction
with people who are unemployed or face personal problems. Which of the following personality characteristics
is best suited to employees working in these jobs?
a) High neuroticism
b) External locus of control.
c) High introversion.
d) High agreeableness.
7) Michael is a professor who is quick to mention his occupation when he first meets other people. He also
tends to perceive himself and other professors in a more favourable way than non-professorial staff. Which
concept best explains Michael perceptual process?
a) Attribution theory
b) Social identity theory
c) Self-delusion
d) Self-promotion
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8) If you form a general negative impression of a person based on one prominent characteristic, and it colours
your perception of other characteristics of that person, it is called __________
a) Projection bias.
b) The halo effect.
c) Selective attention.
d) Stereotyping.
9) When people observe the behaviour of others, they attempt to determine whether that behaviour is caused
by internal factors or external factors. This is consistent with ________ theory.
a) attribution
b) self-fulfilling prophecy
c) motivational
d) fundamental attribution error
10) When a person stereotypes another person, the key thing he or she is doing is making generalizations
based upon __________
a) a key strength of the other person.
b) the values of the other person.
c) the speaking style of the other person.
d) a predefined group to which the other person belongs.
11) An employee's expression of organizationally desired emotions during interpersonal interactions is
referred to as ________
a) self-monitoring.
b) Machiavellianism.
c) emotionality.
d) emotional labour.
12) Values are ________.
a) consistent among occupational groups.
b) relatively stable and enduring.
c) based solely on perception.
d) flexible and adaptable.
13) After working weeks on a difficult proposal for a client, Jack learns that the client has accepted the
proposal and will award the contract to Jack's firm. Upon hearing this from his boss, Jack yelps 'Yahoo!' and
thrusts his fisted arm in the air. This behaviour is most likely an example of ________
a) perceptions directly influencing beliefs.
b) emotions directly influencing feelings.
c) beliefs directly influencing feelings.
d) emotions directly influencing behaviour.
14) Organizational commitment and job satisfaction are examples of ________
a) organizational citizenship behaviour.
b) behaviour.
c) values.
d) attitudes.
15) Employees with strong organizational commitment are more likely to __________
a) engage in organizational citizenship behaviours.
b) steal from their employer.
c) show up late for work.
d) quit their jobs.
16) Organizational commitment refers to the degree to which __________
a) employees and employers are both committed to each other.
b) employees identify with the organization's purpose.
c) employers are committed to maintaining the membership of their employees.
d) employees identify with the organization they work for and its goals.
Sample Midterm Answer Key Page 2
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Document Summary

Choose the one alternative that best completes the statement or answers the question: eastern university performs a daily computer search to identify any media articles about the university or its faculty. Administrators use this information to determine how the public reacts to university activities. However, they aren"t sure what tasks are included in their job. He also tends to perceive himself and other professors in a more favourable way than non-professorial staff. Upon hearing this from his boss, jack yelps "yahoo!" and thrusts his fisted arm in the air. Scenario 1: employees at pony express are dissatisfied with working conditions, salary, and the general attitude of management. Mark, susan, and toni are good friends who work at pony express, yet each seems to be reacting differently to the problems at work. Mark believes that his manager is a good person and will work things out if mark just gives him time to do so.