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[MHR 523] - Final Exam Guide - Ultimate 185 pages long Study Guide!


Department
Human Resources
Course Code
MHR 523
Professor
Tingting Zhang
Study Guide
Final

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Ryerson
MHR 523
FINAL EXAM
STUDY GUIDE

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Isaiah Ferris Fall 2016
MHR523 Class 2 Notes
What is a team?
o A team is a small number of people with complementary skills who are committed to a
common purpose, performance goals, and an approach for which they hold themselves
accountable
Team Contract
o Goals-short and long-term
o Roles, responsibilities, and detailed project plan with deadlines - include task and
maintenance roles during meetings and responsibilities assigned
o Procedures for decision-making
o Interpersonal behaviour - communication, dealing with conflict, norms
Team Effectiveness
o Define the task and create a psychological contract
o Create common goals and mutual rewards
o Eight attributes of high-performance teams
o Eight characteristics of effective team players
o Stages of team development
Define the Tasks and Creating a Psychological Contract
o Clear objectives at the outset of the project
o Clear timelines and progress report
o Psychological contract
Assigning responsibilities, establishing deadlines, achieving full participation by group
members, documenting group norms, values, and rules
Create Positive Interdependence: Common Goals and Mutual Rewards
o Create a vision and common goal
o Establish a mutual reward system (peer evaluation)
o Establish team member roles
Roles
o Positions in a group that have a set of expected behaviours attached to them
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Isaiah Ferris Fall 2016
o Roles represent "packages" of norms that apply to particular group members
o There are two basic kinds of roles in organizations
Assigned roles
Emergent roles
o Role ambiguity
Exists when the goals of one's job or the methods of performing it are unclear
o Role conflict
Exists when an individual is faced with incomplete role expectations
o Task
Enable the work group to define, clarify, and pursue a common purpose
o Maintenance
Foster supportive and constructive interpersonal relationships
Eight Attributes of High-Performance Teams
o Participative leadership.
Creating interdependency by empowering, freeing up, and serving others.
o Shared responsibility.
Establishing an environment in which all team members feel as responsible as the
manager for the performance of the work unit.
o Aligned on purpose.
Having a sense of common purpose about why the team exists and the function it
serves.
o High communication.
Creating a climate of trust and open, honest communication.
o Future focused.
Seeing change as an opportunity for growth.
o Focused on task.
Keeping meetings focused on results.
o Creative talents.
Applying individual talents and creativity.
o Rapid response.
Identifying and acting on opportunities.
Eight characteristics of Effective Team Players
o Are open to new ideas and different ways of working
o Share information, experience, and specialized knowledge
o Seek opportunities for improvement
o Develop working relationships with people from different functions
o Look for win-win solutions to build trust and sustain relationships
o Join only those teams whose goals they highly value, which fosters personal commitment
o Are reliablethey do what they say, when they say it, and are prompt and respectful
o Are results-oriented
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