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MHR 523 Study Guide - Group Conflict

Human Resources
Course Code
MHR 523
Shavin Malhotra

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1. The seven basic rules for reinforcing and establishing the importance of teamwork skills within a
group include: Defining the task, creating a psychological contract, establishing team member roles
during/between meetings, recognizing and reinforcing teamwork skills, managing team development
stages, creating positive independence and holding individual team members accountable for their
actions. All of these basic rules can end up playing a very important role in the success of a team,
allowing members to cooperatively and efficiently work together towards a common goal.
2. Group conflict is very difficult to avoid, generally, at one stage or another, a member is bound to have
a disagreement with another. The development stage that usually results in group conflict is the
“Storming” stage. Because the group has just finished the “Forming” stage, many decisions must be
made in regards to group structure and organization; generally the more decisions being made, the
more conflict between members due to the variety of opinions on a various different topics.
3. The difference between a “Consensus” decision and a “Majority-Rule” decision can be found in the
number of team members who have influence on the given decision. A Consensus decision must
incorporate the needs and interest of all parties explored, unifying all members opinions and ideas into
a solution. Whereas a “Majority-Rule” decision only includes a portion of group members; the decision is
usually made by the “sub-group” or more powerful members. Opinions of others can be unsought or
considered with some modification, depending on how much discussion and compromise the sub-group
is willing to partake in.
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