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MHR 523 Study Guide - Midterm Guide: Human Resource Management, Job Analysis, Reasonable Accommodation

Human Resources
Course Code
MHR 523
Anne Hardacre
Study Guide

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Chapter 1:
What is HR?
Leadership and management of people within an organization using systems, methods, processes, and
procedures that enable employees to optimize their contribution to the organization and its goals
Humans resources department – specialized group with primary focus of ensuring the most effective use
of HR systems by managers and organization overall
Tactics: Methods, procedures, systems employed to achieve specific strategies
What is HR’s role?
Helping the organization to achieve organizational objectives
Service and support departments
Assist employees, managers, organization
Staff authority – Authority to advise, not direct, managers in other departments
Employees who do not contribute to an organizations goals or engage in behaviours that move the
organization away from its goals
What is strategic HR Management?
Integrating human resource management strategies and systems to support the organizations overall
mission, strategies, and success while meeting needs of employees and other stakeholders
Strategies are formed at three levels: corporate, business, functional
Value-driven, proactive focus on how best to deploy human resource tactics to enable an organization of
any size to achieve its goals
Anticipates a challenge/problem and address it before it impacts the organization
Proactive/reactive human resource management
Strategies should be formulated after consideration of organization’s environment, mission, objectives,
strategies, internal strengths and weaknesses, especially its culture

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Five groups of HR activities:
Planning human resources
Attracting human resources
Placing, developing, and evaluating human resources
Motivating employees
Maintaining high performance
Factors affecting business
Economic – Global trade forces, force to increase one’s own competitiveness and productivity levels
Technological – Flexible work design, information sharing and knowledge management, automation
Demographic – Gender balance in the workplace, shift towards knowledge workers, educational
attainment of workers, aging population, generational shift
Knowledge workers: Members of occupations generating, processing, analysing, synthesizing ideas and
Cultural – Challenges facing a firm’s decision makers because of cultural differences among employees
or changes in core cultural or social values occurring at the larger societal level
Chapter 2:
Job vs. Position
Job: Group of related activities and duties – can be held by single employee or several persons
Position: Collection of tasks and responsibilities performed by an individual
Job Analysis

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Job analysis: Systematic study of a job to discover specifications, skill requirements, etc. for wage-
setting, recruitment, training, job-simplification purposes
Explains the purpose of the job, what the job accomplishes, how the job is performed
Phases of Job Analysis
Phase 1: Preparation for Job Analysis
Familiarization with the organization and its jobs
Determine uses of job analysis information
Identify jobs to be analysed
Phase 2: Collection of Job Analysis Information
Determine sources of job data
Data collection instrument design
Choice of method for data collection
Phase 3: Use of Job Analysis Information
Information is put into job descriptions, specifications, standards, and competency models
How do you collect data to analyse a job?
Focus groups
Mailed questionnaires
Employee log
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