MHR523 MC Q&A for ch10.pdf

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17 Apr 2012
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MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers
the question.
1) Which of the following is true about performance management? 1) _______
A) It is indirectly related to achieving strategic objectives.
B) Better performance management represents a largely untapped
opportunity to improve company profitability.
C) The process does not involve coaching.
D) The process contains 3 steps.
E) Research indicates that most companies manage performance
well.
2) The critical step in employees' understanding of how their work makes
a contribution is:
2) _______
A) the appraisal session.
B) defining performance expectations.
C) the promotion decision.
D) the career planning session.
E) the pay decision.
3) To clarify performance expectations, ________ should be developed. 3) _______
A) strategic objectives
B) an HR strategy
C) measurable standards
D) a business plan
E) a list of traits
4) The following are reasons for the failure of a performance appraisal
EXCEPT:
4) _______
A) arguing and poor communications which arise as problems
during feedback sessions.
B) not telling employees ahead of time exactly what is expected of
them.
C) a lenient supervisor.
D) having poor measures of performance.
E) clearly defining performance standards.
5) The job description often is not sufficient to clarify what employees are
to do. This lack of clarity is because:
5) _______
A) it is written only for benchmark jobs.
B) it is written for specific employees.
C) it is written for specific departments.
D) it is the same for groups of employees.
E) managers may ask individual employees to take on additional
tasks.
6) The simplest and most popular technique for appraising employees is
the:
6) _______
A) forced distribution method.
B) alternation ranking method.
C) critical incident method.
D) paired comparison method.
E) graphic rating scale.
7) A scale that lists a number of traits and a range of performance for each
is called a(n):
7) _______
A) alternation ranking method.
B) forced distribution method.
C) behaviourally anchored rating scale.
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D) paired comparison scale.
E) graphic rating scale.
8) Renu has been hired as the first human resources professional at a
growing landscape architecture firm, Terrastyle Inc. The firm is
currently using a formal appraisal method which lists traits such as
"teamwork" and performance values ranging from "needs
improvement" to "outstanding." Terrastyle is using the following
appraisal method:
8) _______
A) behaviourally anchored rating scale.
B) graphic rating scale.
C) forced distribution method.
D) critical incident method.
E) paired comparison method.
9) A common method for appraising performance which involves
evaluating employees by ranking them from best to worst on some trait
is called the:
9) _______
A) forced distribution method.
B) paired comparison method.
C) alternation ranking method.
D) behaviourally anchored rating scale.
E) graphic rating scale.
10) An example of the alternation ranking method would include the
following steps EXCEPT:
10) ______
A) cross off names not known well enough to rank.
B)
listing the highestranking employee on the first line.
C)
putting the lowestranking employee on the last line.
D) defining the compensable factors.
E) listing all the employees to be ranked.
11) The method for appraising performance which ranks employees by
making a chart of all possible pairs of the employees for each trait and
indicating which employee is the better of the pair is known as the:
11) ______
A) forced distribution method.
B) graphic rating scale.
C) paired comparison method.
D) alternation ranking method.
E) critical incident method.
12)
The performance appraisal method that would use a "+" to denote
"better than" and a "" to denote "worse than" when comparing
employees in order to get the highestranked employee is the:
12) ______
A) critical incident method.
B) graphic rating scale method.
C) paired comparison method.
D) forced distribution method.
E) alternation ranking method.
13) The performance appraisal method which is similar to grading on a
curve, and which places a predetermined percentage of ratees in
various performance categories, is the:
13) ______
A) paired comparison method.
B) alternation ranking method.
C) critical incident method.
D) forced distribution method.
E) graphic rating scale.
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14) Renu has been hired as the first human resources professional at a
growing landscape architecture firm, Terrastyle Inc. She is considering
changing the current performance appraisal method, the graphic rating
scale, to the forced distribution method of performance appraisal. What
criticism of using this method do you advise her about?
14) ______
A) Traits being appraised are decided by management.
B) Employees are rated on a comparison basis.
C) It is similar to grading on a curve.
D) Predetermined percentages of employees are placed in
performance categories.
E) A considerable proportion of the workforce is classified as less
than average.
15) The performance appraisal method which involves keeping a record of
uncommonly good or undesirable examples of an employee's work
related behaviour and reviewing it with the employee at predetermined
times is the:
15) ______
A) alternation ranking method.
B) behaviourally anchored rating scales.
C) paired comparison method.
D) critical incident method.
E) forced distribution method.
16) The following are advantages of the critical incident method EXCEPT: 16) ______
A) ensures that the evaluator thinks about the employee's appraisal
all during the year.
B) provides the evaluator with some specific hard facts for explaining
the appraisal.
C) ensures that the evaluator will only consider the employee's most
recent job performance.
D) provides concrete examples of what an employee can do to
eliminate any performance deficiencies.
E) can be used to supplement another appraisal technique.
17) The following are examples of critical incidents for an assistant plant
manager EXCEPT:
17) ______
A) allowing inventory storage costs to rise 15% in the prior month.
B) instituting a new preventative maintenance system for the plant.
C) instituting a new production system which decreased late orders
by 10%.
D)
developing a corporate strategy to implement companywide.
E) preventing a machine breakdown by discovering a faulty part.
18) The critical incident method of performance appraisal is often used to
supplement a:
18) ______
A)
managementbyobjectives method.
B) narrative form.
C) ranking method.
D) forced distribution method.
E) paired comparison method.
19) In a behaviourally anchored rating scale there are critical incident
anchors along the:
19) ______
A) graphic rating scale.
B) forced distribution scale.
C) paired comparison scale.
D) performance rating scale.
E) alternation ranking method scale.
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