[MHR 733] - Final Exam Guide - Everything you need to know! (24 pages long)

• School: Ryerson University
• Department: Human Resources
• Course: MHR 733
• Professor: Elizabeth Speers

Document Summary

Instructional system design (isd) model of training & development. Crew resources management (crm) training: type of team training that focuses on communication & decision making to use all available resource e. g. people, info. Use cognitive & interpersonal skills such as communication, problem solving. Has positive effect on attitudes, learning & behavioural changes on the job. Performance management: process of establishing performance goals & designing interventions and programs to motivate and develop employees to improve their performance: setting performance goals e. g. smart goals- specific, measurable, attainable, relevant & time frame. The key part of the process is a formal performance evaluation- standard rating of employee"s performance to reward them. A development plan for employees is also a critical component (activities and programs designed to help employees achieve their goals & improve performance) e. g. feedback to reveal strengths and weaknesses. Once smart goals are set by employee and manager, it is important for managers to monitor employee performance & goals.