Study Guides (390,000)
CA (150,000)
Ryerson (10,000)
MHR (500)
MHR 741 (10)
Study Guide

MHR 741- Midterm Exam Guide - Comprehensive Notes for the exam ( 28 pages long!)


Department
Human Resources
Course Code
MHR 741
Professor
Genevieve Farrell
Study Guide
Midterm

This preview shows pages 1-3. to view the full 28 pages of the document.
Ryerson
MHR 741
MIDTERM EXAM
STUDY GUIDE

Only pages 1-3 are available for preview. Some parts have been intentionally blurred.

Only pages 1-3 are available for preview. Some parts have been intentionally blurred.

MHR 741 – CHAPTER 1
Self-awareness lies at the heart of the ability to master oneself (it is not sufficient)
Sensitive line: refers to the point at which individuals become defensive or
protective when encountering information about themselves that is inconsistent
with their self-concept, or when encountering pressure to alter their behaviour
- Crossing the sensitive line creates rigidity and self-preservation
Threat-rigidity response: when individuals are threatened, when they encounter
uncomfortable, or when uncertainty is created, they tend to become rigid
Self-disclosure: is a key to improvement in self-awareness
- A lack of self-disclosure not only inhibits self-awareness but also may affect
adversely other aspects of managerial skill development
Areas of Self-Awareness
Emotional intelligence: the ability to manage oneself and to manage relationships
with others
- Has been identified as among the most important factors in accounting for
success in leaders and managers
- The extent to which people are able to recognize and control their own
emotions, as well as to recognize and respond appropriately to the emotions
of others
- Encompasses almost everything that is noncognitive – including social,
emotional, behavioural, attitudinal, and personality factors
oEmotional intelligence refers to:
The ability to diagnose and recognize your own emotions
The ability to control your own emotions
The ability to recognize and diagnose the emotions displayed
by others
The ability to respond appropriately to those emotional cues
- Emotional competence refers to the non cognitive capabilities and skills –
including social skills – that affect human functioning
- Emotionally intelligent people are able to regulate and control their emotions
oThey’re less likely to blow up and lose control, less likely to
experience depression and anxiety
oTheir able to accurately diagnose and empathize with the feelings of
others
oThey respond appropriately to the emotions of others
find more resources at oneclass.com
find more resources at oneclass.com
You're Reading a Preview

Unlock to view full version

Only pages 1-3 are available for preview. Some parts have been intentionally blurred.

Values:
Personal values: the core of the dynamics of behaviour
- The foundation upon which attitudes and personal preferences are formed
- Basis for crucial decisions, life directions, and personal tastes
- Some of our values are affected significantly by the country and culture in
which we are raised
-Universalism: other people’s behaviour is governed by universal standards
and rules (ex. U.S., Norway, Sweden, Switzerland)
oEx. do not lie, do not cheat, do not run a red light etc.
-Particularism: the relationship with an individual governs behaviour (ex.
china, Korea, Indonesia, Singapore)
oEx.is the other person a friend, family member or relative?
-Individualism: emphasis on the self, or independence
-Collectivism: an emphasis on the group, the combined unit, and on joining
with others
-Affective: showing emotion is valued
-Neutral: unemotional responses are valued
-Specific: segregating life’s roles is valued
oSeparate work relationships from family relationships
-Diffuse: integrating life’s role is valued
-Achievement: personal accomplishment is valued
-Ascription: inherent attributes are valued
oEx. age, gender, family heritage, ethnic background
-Past and present: past is tightly connected to future
-Future: future is disconnected but valued
-Organizational culture:
oEmployees who hold values that are congruent with their
organization’s values are more productive and satisfied
-Instrumental values: prescribe desirable standards of conduct or methods
for attaining an end
oViolating morale values causes feelings of guilt, while violating
competence values brings about feelings of shame
-Terminal values: prescribe desirable ends or goals for the individual
oEither personal or social
Values Maturity:
- Levels of Maturity
oSelf Centered Level
Moral reasoning and instrumental values are based on
personal needs or wants and on the consequences of an act
oConformity level
Moral reasoning is based on conforming to and upholding the
conventions and expectations of society
find more resources at oneclass.com
find more resources at oneclass.com
You're Reading a Preview

Unlock to view full version