Control Charts

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Quantitative Methods
QMS 102
Clare Chua

Business Statistics I Dr Changping WangChapter 9Statistical Application in Quality ManagementXQuestion How do we make use of the statisticsand S concepts to control quality1The Statistical Process ControlSPC1 Business Statistics I Dr Changping Wang SPC involves the use of statistical methods to monitor processes to ensure process is making product to standard To monitor production processes where a certain product is being produced for a relatively long period of time Today SPC can be used to monitor service processes1Delivering luggage in a hotel 2Operators spend on phone processing customers orders 3Cleaning and preparing for rooms in a hotel4Passport Canada One of the more popular elements of SPC involves the use of Control ChartsAll processes are subject to variability 2
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