RMG 200- Final Exam Guide - Comprehensive Notes for the exam ( 22 pages long!)

• School: Ryerson University
• Department: Retail Management
• Course: RMG 200
• Professor: Brent Bar

Document Summary

Consider what hockey teams do: obtain talent they need via drafts etc before the season. They develop that talent to work within their playing style. Then they look for additional talent to acquire via trades to fill gaps. All to sell ti(cid:272)kets, get i(cid:374)to pla(cid:455)off (cid:894)(cid:373)o(cid:396)e ti(cid:272)kets(cid:895) a(cid:374)d just (cid:373)aybe win a championship. Increasing employee satisfaction reducing turnover: deliver higher profitability: to replace a position it cost 3300 to hire a trainer. Steps in the process of managing store employees: recruiting and selecting employees. Socialize and train new employees: motivate and manage employees to achieve store performance goals, evaluate employee performance and provide feedback, compensate and reward employees. We need to continually look to maximize the team we have to. Future shop was gaining new competition and they needed the. Internally we were preparing our store managers to go to battle. We all have to come together to defeat the external enemy.