RMG 301 Study Guide - Final Guide: Weighted Arithmetic Mean, Exponential Smoothing

• School: Ryerson University
• Department: Retail Management
• Course: RMG 301
• Professor: Norman Shaw

Document Summary

And be prepared to answer questions about each of the speakers. Describe three support processes of a retail company. Describe three value creation processes of a retail company. Give an example of a company which is organized vertically. Give an example of a retailer that is organized horizontally and describe. Give examples of information that flows downstream in the supply chain. Give examples of information that flows upstream in the supply chain. Give examples of metrics that measure the productivity of a salesperson. If you maintain a high level of inventory, your customer satisfaction will be high. If you maintain a low level of inventory, you risk lowering customer satisfaction due to stock-outs. Some retail roles are high contact and some are low contact with the customer. Give examples and describe the advantages and disadvantages. Give two examples of when you would use it. Give examples of actions you would take to increase capacity in the long term.