Study Guides (258,869)
CA (125,029)
Ryerson (8,700)
RMG (77)
RMG 303 (8)
Midterm

RMG 303 Midterm: RMG 303 MIDTERM REVIEW

2 Pages
31 Views

Department
Retail Management
Course Code
RMG 303
Professor
Brent Barr

This preview shows half of the first page. Sign up to view the full 2 pages of the document.
RMG 303 MIDTERM REVIEW
60 marks 20% of mark
50 m/c 1 mark each
Short answer based on GAP ANALYSIS 10 MARKS (use the one from week 5/6
Gaps: understanding, standards, delivery, communications (perceptions),
cumulative gap of first 4 that create the perceptions of customers in relation to their
expectation of service (did it deliver what they expected) all other gaps add up to
the cumulative gap.
Legal framework
Prohibited grounds for discrimination in employment include which of the
following?
1. Education
2. Marital status
3. Personality
4. Experience
5. None of the above
Selection
Which of the following regarding the purposes and issue (PICTURE FROM PHONE)
CORRECT ANSWER IS C (the main purpose of the interview is to review and validate
information provided in the resume and application form)
Cognitive ability is the way you think**
Industrial Relations Correct ans D
The best time to oppose unionization is?
1. during the campaign calling for ratification of the union
Compensation
Correct Answer E
Performance Management
Correct answer E
Training
Correct Answer A
find more resources at oneclass.com
find more resources at oneclass.com

Loved by over 2.2 million students

Over 90% improved by at least one letter grade.

Leah — University of Toronto

OneClass has been such a huge help in my studies at UofT especially since I am a transfer student. OneClass is the study buddy I never had before and definitely gives me the extra push to get from a B to an A!

Leah — University of Toronto
Saarim — University of Michigan

Balancing social life With academics can be difficult, that is why I'm so glad that OneClass is out there where I can find the top notes for all of my classes. Now I can be the all-star student I want to be.

Saarim — University of Michigan
Jenna — University of Wisconsin

As a college student living on a college budget, I love how easy it is to earn gift cards just by submitting my notes.

Jenna — University of Wisconsin
Anne — University of California

OneClass has allowed me to catch up with my most difficult course! #lifesaver

Anne — University of California
Description
RMG 303 MIDTERM REVIEW 60 marks 20% of mark 50 m/c 1 mark each Short answer based on GAP ANALYSIS – 10 MARKS (use the one from week 5/6 Gaps: understanding, standards, delivery, communications (perceptions), cumulative gap of first 4 that create the perceptions of customers in relation to their expectation of service (did it deliver what they expected) all other gaps add up to the cumulative gap. Legal framework Prohibited grounds for discrimination in employment include which of the following? 1. Education 2. Marital status 3. Personality 4. Experience 5. None of the above Selection Which of the following regarding the purposes and i
More Less
Unlock Document


Only half of the first page are available for preview. Some parts have been intentionally blurred.

Unlock Document
You're Reading a Preview

Unlock to view full version

Unlock Document

Log In


OR

Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit