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RMG 400 Study Guide - Final Guide: Organizational Chart, Accounts Receivable, Lane Bryant

Retail Management
Course Code
RMG 400
Hong Yu
Study Guide

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A key measurement of the buyer’s performance is sales volume.
In most Retail stores, the individuals who buy merchandise are separate from those who sell the
merchandise. This has both advantages and disadvantages for the buyer.
Buying different types of products:
When planning your career in retail buying, one of the first decisions should be to determine the types
of merchandise that would interest you the most. Two interests:
Soft lines: the apparel and accessory product categories and fashions for the home such as linens,
curtains, and bathroom items.
Hard lines: hardware, sporting goods, appliances, furniture, toys, lawn and garden products.
Soft lines could be further subdivided such as women’s, men’s, etc...
Subdivides can also be Fashion or basics.
Basic merchandise items that customer buy year in year out and expect stores to have them in stock at
all times
Soft lines examples would be such as socks, hosiery, and blue blazers.
Hard lines examples would be Barbie dolls, notebooks, or votive candles.
Fashion merchandise includes products that have high demand over a relatively short periodusually
one selling season. Includes most apparel items but also many hard lines. Ex: the newest aroma candles,
the “hottest” color for cell phone covers, or a “special edition” Barbie doll would all be considered
fashion merchandise. These items will only be in the store only a few months before being replaces by
the next trend or newest model.
New buyers find that forecasting for basic merchandise is much easier than for fashion merchandise
because fashion come to the market quickly and go quickly, they are constantly seeking out new and
innovative products to buy, so looking at similar products from the year before still won’t provide
valuable information . Fashion buyers must be able to predict what their customers will buy this year.
However, for basic merchandise it’s a lot easier because their sales tend to vary little from year to year.
Buyers decisions to be made by Fashion buyers tend to be much more riskier and challenging than basic
buyers therefore they are paid more. Having the right fashion products in a store can be very profitable.
As you enter a career in retail buying, your first job with probably be buying basics and from there you
will decide which types of products interest you the most.
Buying at different retail formats
After you decide which types of products interest you, you need to decide which type of retail store you
would like to be a buyer for. Those stores could be located in malls, strip shopping centers, downtown
area, small/large independent stores. When we examine the types of stores we want to know who
performs the buying duties, if they have buyers at the local store, if all buying duties are performed by
individuals at corporate headquarters, these answers may narrow your list of potential employers.
Different types of retail formats:
Department stores: sell all kinds of merchandise for the individual and the home. Offer a wide
assortment of merchandise and services organized into departments based on product categories
one-stop shopping for the entire family. Ex: Sears, JCPenney, and Macy’s

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The dominant retailers have now been threatened by other retail formats such as specialized
department stores that have eliminated less profitable product categories. (mostly sell only apparel and
home fashions)
Kohl’s is a specialized department store but also has features of a discount store
Some department stores have narrowed their product assortments as well as their customers base. So
no longer offering something for everyone. Ex: JCPenny eliminating categories such as hardware and
expanding its apparel. Sears, eliminated its “big book” catalogue and added many national brands to its
product mix.
Department stores must change with the times in order to survive.
Discount department stores: also emphasize on one-stop shopping and appeal to customers who value
savings over service. Emphasis is on selling nationally advertised brands at low prices, focus on the
fastest-moving merchandise. Ex: Walmart-Kmart, Target.
Outlet stores: sell slow movers and out-of-date merchandise. Some outlet stores are also used as test
markets for new styles or models coming into the market. Ex: Polo, Tommy Hilfiger, etc...
Growth has slowed down over the years for outlet stores.
Specialty stores: primarily sell one specific product line and are based on the concept of meeting the
needs of a particular market segment. In many product categories, specialty store with much broader
assortments are challenging traditional department stores.
An example of a specialty clothing store that has developed a growth strategy around providing unique
fashions at low prices would be forever 21.
Supermarkets (departmentalized store): sell groceries, dairy products, meats, and produce along with
some non-food items. To meet the non-stop shopping of consumers, most supermarkets have
broadened their product lines to include non-food items such as hardware, health and beauty aids,
stationary, etc... now discount supercenters and warehouse clubs have expanded the superstore
concept and are luring customers away from local supermarkets.
Buying for chain stores:
Chain store: two or more stores under single ownership. Has central headquarters that manages and
buys merchandise for all stores in the chain.
They carry varied assortments of merchandise such as grocery, department, discount, and drugs. Some
chains specialize in a single line (shoes, men’s clothing, candy). Buyers are frequently removed from
individual stores and placed at the chain’s headquarters. Chains provide the opportunity for increasing
profits by having the advantage of mass buying power.
In most chain store, selling is separate from the buying function. Buyers have little responsibility for
sales personnel therefore they devote their time to product and market knowledge/ become product
specialists. However the buyer’s performance is measured by the amount of merchandise sold in the
stores so they must keep in contact with stores and sales associates.
Buyers’ responsibilities include:
Planning sales goals
Seeking out sources of merchandise
Purchasing merchandise to be sold in all the chain’s stores
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