General Business BUS206 Midterm: OBR chapter 1-6
20 Oct 2015
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Document Summary
Cognitive dissonance: an emotional experience caused by a perception that our beliefs, feelings and behaviour are incongruent with each other. Emotional labour: the effort, planning and control needed to express organizationally desired emotions during interpersonal transactions. Exit voice loyalty neglect model: the four ways as indicated in the name that employees respond to job dissatisfaction. Job satisfaction: a person"s evaluation of his or her job and work context. Stress: an adaptive response to a situation that is perceived as challenging or threatening to the persons well being. Attitudes: the cluster of beliefs assessed feelings and behavioural intentions toward person object or event. Emotional intelligence: a set of abilities to perceive and express emotion, assimilate emotions into thoughts, understand and reason with emotion and regulate emotion in oneself and others. Emotions: physiological, behavioural, and psychological episodes experienced towards and object person or event that create a state of readiness.
