OBR250- Midterm Exam Guide - Comprehensive Notes for the exam ( 13 pages long!)

• School: Seneca College
• Department: Public Administration - Municipal
• Course: Public Administration - Municipal OBR250
• Professor: Simon Gortana

Document Summary

Human capital - refers to knowledge, skills, and abilities that employee carries. Structural capital - includes knowledge captured and retained in an. Organizations system and structured such as documentation of work procedures. Relationship capital - is the value from an organizations relationship with customers, suppliers, and other who provide added mutual value. Organizational learning - is a perspective which holds that organizational effectiveness depends on the organizations capacity to acquire, share, use and store valuable knowledge. Organizational efficiency (also called productivity) is the amount of outputs relative to the inputs in the organizations transformation process. Open systems is a perspective which holds that organizations depend on the external environment for resources, affect that environment through their output, and consist of internal subsystems that transform inputs to outputs. Organizational behavior- is the study of what people think, feel, and do in and around organizations employee. Organizations- are groups of people who work interdependently towards some purpose.